Hello to the community.

The issue of Brand approval is all messed up with me.

In my case, I did apply for the Brand approval for two products, I got approve with the Approval stamp on my seller application tab.

However I could not list the approve product after 24hrs and when I raised the case, My response was to disapproved the application even though I show them that I was already approved to list the product.

It was very annoying and confusing because they could not explain the YES and NO answer received for the same question.

Any of you have faced this before?

Thanks for sharing your own with me.

Hello everyone. Wanted to ask about brand approval, is it only for one region or I can use my brand for any store?

Hello,

I am facing a persistent issue with my **brand approval request for Elizabeth Arden** under **Case ID: 10863455822**. My application keeps getting rejected with the same response:

*"You have provided an invoice with 4 units. You must provide an invoice reflecting at least 10 units of Elizabeth Arden products."*

However, I have **already explained multiple times** that the product I purchased consists of **individual units**, but the supplier has **bundled them in packs of 3 for easier handling and shipping**. The invoice reflects **4 packs (4 x 3 = 12 units in total)**, which meets the requirement of purchasing at least **10 units**, yet my application continues to be rejected.

To clarify:

- The product is **normally sold as single units**, not as a pack of 3.

- The supplier packaged them this way for logistical reasons, but **each unit is individually boxed and meant to be sold separately**.

- I have provided a **valid invoice from an authorized distributor**.

- I have submitted **supporting documents**, including **product images, delivery confirmations, and invoice details**.

- Despite my efforts, my explanations are **being ignored, and I keep receiving the same automated rejection response**.

I cannot proceed with additional purchases without **securing brand approval first**, and this issue is causing unnecessary delays. I kindly ask for **a proper review of my case** instead of another automated response.

Has anyone else faced a similar issue? How did you resolve it? Any guidance would be greatly appreciated.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Thank you.