After losing over £1000 to to customers claiming non delivery even though tracking has the parcels in CUSTOMERS HANDS. Amazon still refunding them.

I've been reluctant to use Buy Shipping due to the higher costs compared to the negotiated costs we have with Royal Mail however, in the long run we have lost more in Amazon refunds.

I am in the process of setting up an account with DPD with negotiated prices. However, I have only just found out you can link your negotiated prices from Royal Mail to Amazon Buy Shipping, I had no idea. I assumed you had to pay the prices Amazon charge. This solves my issue with Royal Mail.

However, I've checked Amazon's DPD prices and they are not far off the negotiated prices I have with DPD. I'm looking to move completely over to DPD but I'm considering just cancelling the account process with DPD because I'd prefer to just use Buy Shipping with Amazon's slightly more expensive DPD prices to guarantee they will support me if customers claim non delivery.

My question is, how do I go about using my negotiated prices with DPD. There seems to be an option for Royal Mail but not DPD.

Hi all,

Has anybody else noticed as of recent that their prices do not appear to be automatically dropping in line with featured offers/buy box, despite automatic pricing being set up to do so?

I am having to manually match featured offers on nearly every listing where previously my prices would automatically drop/increase wherever necessary. I've checked my automatic pricing setup and it's exactly as it always was. I don't know whats going on.

18/5/24 - received an email from Amazon..

When compared to Amazon, our products are cheaper on eBay and our website, as we have almost zero fraud on these platforms, whereas we have to factor in Amazon fraud, false A to Z claims and also free returns for whatever reason. Anyway Amazon are openly telling us to match our ebay prices, i.e. price fixing.

Our product is no longer available to buy on Amazon until we submit to their demands to reduce our price.

Any ideas how to fight this?

Dear Seller,

Amazon selects offers to be the Featured Offer (Buy Box offer) based on what we believe will delight customers, including great prices, availability, and delivery speed. The Featured Offer is the offer selected when the customer clicks the 'Add to Cart' button on the product detail page.

Below is a list of product(s) in your catalogue that are not currently eligible to be the Featured Offer because they are not priced competitively compared to prices for those products from retailers outside Amazon. These offers are still displayed through our Offer Listing Page and other areas within the Amazon store.

If you'd like to restore Featured Offer eligibility visit Pricing Health within the Pricing section of Seller Central to lower your price on Amazon.

Your offers that are currently ineligible to be the Featured Offer are:

Note: your prices below include delivery.