Hi,

I was hit with a section 3 on my account around a month ago. The ASIN in relation to the section 3 was bought from UK Health and Beauty provider Superdrug. After waiting 3 weeks to receive my invoice from Superdrug I sent as part of my appeal with all relevant documents, which included; Invoice, Bank statements and Sales history of relevant ASIN to match order.

Amazon are replying to my appeal with 'Cannot accept this invoice as unable to verify that transaction with supplier'.

I will happily jump on a call or video verification to show all relevant docs but the call back request isn't available and only email contact. In which I am receiving no info that will help me with my case other than the reply above.

Any help would be massively appreciated.

Cheers

Im hoping someone can help me. I have had my account deactivated for a section 3 'Inauthenticity' reason. I no longer have the product in stock or on my listings and have not had since last Dec. It is a genuine product and I have one invoice and 3 order acknowledge emails (the company does not issue invoices). I have had them rejected 4 times from Amazon and I cannot find out why. Is is because they are order acknowledgements and not invoices? Also they were not sent to my business email address but to my personal email so is this the problem? This is my main income and Im now really panicking as to how to fix this as not been able to sell on Amazon for 2 weeks now!

Our fund are on hold since last ONE year without any reason under section 3

All the information needed we do provide to AMAZON but still nothing happen

need some urgent help

Can any one help us

Connect

We previously notified you that your funds were on hold in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Any funds associated with your account are now available. The available balance will be disbursed on your next scheduled settlement.

If you are using Amazon Seller Wallet, any funds associated with your Seller Wallet account are now available.