Funds Withheld Since May 2025 Despite Completed Verification
My seller account has had its funds withheld since May 2025 due to an account verification requirement on Amazon EU We have since completed every verification step requested by Amazon, including:
First 2 months I understood because of suspension I did not receive my funds however after that it became nightmare.
- Updating our registered business and residential address
- Uploading proof of address documents for both the company and the residential address
- Submitting identity verification documents
- Sending confirmation screenshots of the verification email and identity documents directly to Amazon's designated email address
- Submitting all requested documentation through Seller Central as well
And I passed video verification in August 2025 as well, amazon released the funds and again sent me verification for identity information.
Despite completing all requested steps, our account status has not been updated and our funds remain withheld more than a year later. We have contacted Seller Support multiple times but have not received a resolution or clear timeline.
This extended hold is causing serious financial hardship to our business, and we are requesting help escalating this case to a specialist team who can review our account and release the withheld funds, whenever I open the case it stays unanswered 10+ days. Identity information getting verified for more than 15-20 days. I sent mail as requested and uploaded my business & personal address as well.
Could someone from the Amazon team please review this case and advise on the next steps needed to resolve it?
Funds Withheld Since May 2025 Despite Completed Verification
My seller account has had its funds withheld since May 2025 due to an account verification requirement on Amazon EU We have since completed every verification step requested by Amazon, including:
First 2 months I understood because of suspension I did not receive my funds however after that it became nightmare.
- Updating our registered business and residential address
- Uploading proof of address documents for both the company and the residential address
- Submitting identity verification documents
- Sending confirmation screenshots of the verification email and identity documents directly to Amazon's designated email address
- Submitting all requested documentation through Seller Central as well
And I passed video verification in August 2025 as well, amazon released the funds and again sent me verification for identity information.
Despite completing all requested steps, our account status has not been updated and our funds remain withheld more than a year later. We have contacted Seller Support multiple times but have not received a resolution or clear timeline.
This extended hold is causing serious financial hardship to our business, and we are requesting help escalating this case to a specialist team who can review our account and release the withheld funds, whenever I open the case it stays unanswered 10+ days. Identity information getting verified for more than 15-20 days. I sent mail as requested and uploaded my business & personal address as well.
Could someone from the Amazon team please review this case and advise on the next steps needed to resolve it?
6 replies
Seller_qbysPrWCvhkAC
does anybody from amazon can help please?
Seller_MT8rt0A2OpbCx
There seems to be quite a lot still to do.
Looking at your Amazon seller profile, the business address seems to be a virtual one, shared by 20,000 other businesses. Amazon don't seem to recognise these addresses as valid. Your customer service address starts with a unit number, but seems to be a residential street and a search on Royal Mail postcode check doesn't have units for there, so showing the unit number may be detrimental to verification. The phone number shown is in Montenegro. I believe your address should be your Montenegro address, if that is where the business is actually physically run from.
Companies House shows that every Director has resigned, none currently active.
You have 64% one star reviews. This shows there is something seriously wrong. Are you dispatching from Montenegro, leading to substantial delays in delivery?
I don't know why Amazon are withholding funds, It may be to cover the VAT on sales they should have been deducting from your disbursements, if the company is managed from outside the UK, or had a NETP. It may be refunds to those disappointed customers leaving the reviews. Have you any clues in your notifications or emails?
