Request moderator review
Concerning order 171-2001391-6349119
Thu, 20 Nov 2025 Shipping Carrier La Poste Tracking IDCC096301101FR
Shipped 20/11/2025 arrived i Ireland 22/11/2025 an after having "travelled" in Ireland it finally arrived to our customer. who is very happy with the product received.
The order was refunded by Amazon 5/12/2025.
The customer asked to pay the order 5/01/2026
Hello X
My name is XXXX from the Advanced Payment Exceptions team.
Thank you for giving us permission to charge your payment card.
I'm pleased to confirm that we've recharged the Visa ending in 1114 in the amount of €476.90 for the order #171-2001391-6349119.
This will be applied to the payment card you used for your original purchase.
We shipped in time and do not feel responsible for the delay in Ireland.
Our customer paid the product and we expected to be paid for the order.
It cannot be normal that amazon keep the payment.
Please help us to get paid, thank you
Request moderator review
Concerning order 171-2001391-6349119
Thu, 20 Nov 2025 Shipping Carrier La Poste Tracking IDCC096301101FR
Shipped 20/11/2025 arrived i Ireland 22/11/2025 an after having "travelled" in Ireland it finally arrived to our customer. who is very happy with the product received.
The order was refunded by Amazon 5/12/2025.
The customer asked to pay the order 5/01/2026
Hello X
My name is XXXX from the Advanced Payment Exceptions team.
Thank you for giving us permission to charge your payment card.
I'm pleased to confirm that we've recharged the Visa ending in 1114 in the amount of €476.90 for the order #171-2001391-6349119.
This will be applied to the payment card you used for your original purchase.
We shipped in time and do not feel responsible for the delay in Ireland.
Our customer paid the product and we expected to be paid for the order.
It cannot be normal that amazon keep the payment.
Please help us to get paid, thank you
16 replies
Seller_ZVAz3d5lZuGid
@Seller_5jfBYxoSK5qyH - for a mod to look into it you need to have opened a case with Seller Support first, quote your case ID and then tag in some of the forum mods for them to see your post.
Joey_Amazon
Hello @Seller_5jfBYxoSK5qyH,
Thank you for posting here at the Seller Forums!
Based on the information you have shared, please allow me to review all details and determine what options you might have to proceed.
