Request moderator review
Concerning order 171-2001391-6349119
Thu, 20 Nov 2025 Shipping Carrier La Poste Tracking IDCC096301101FR
Shipped 20/11/2025 arrived i Ireland 22/11/2025 an after having "travelled" in Ireland it finally arrived to our customer. who is very happy with the product received.
The order was refunded by Amazon 5/12/2025.
The customer asked to pay the order 5/01/2026
Hello X
My name is XXXX from the Advanced Payment Exceptions team.
Thank you for giving us permission to charge your payment card.
I'm pleased to confirm that we've recharged the Visa ending in 1114 in the amount of €476.90 for the order #171-2001391-6349119.
This will be applied to the payment card you used for your original purchase.
We shipped in time and do not feel responsible for the delay in Ireland.
Our customer paid the product and we expected to be paid for the order.
It cannot be normal that amazon keep the payment.
Please help us to get paid, thank you
Request moderator review
Concerning order 171-2001391-6349119
Thu, 20 Nov 2025 Shipping Carrier La Poste Tracking IDCC096301101FR
Shipped 20/11/2025 arrived i Ireland 22/11/2025 an after having "travelled" in Ireland it finally arrived to our customer. who is very happy with the product received.
The order was refunded by Amazon 5/12/2025.
The customer asked to pay the order 5/01/2026
Hello X
My name is XXXX from the Advanced Payment Exceptions team.
Thank you for giving us permission to charge your payment card.
I'm pleased to confirm that we've recharged the Visa ending in 1114 in the amount of €476.90 for the order #171-2001391-6349119.
This will be applied to the payment card you used for your original purchase.
We shipped in time and do not feel responsible for the delay in Ireland.
Our customer paid the product and we expected to be paid for the order.
It cannot be normal that amazon keep the payment.
Please help us to get paid, thank you
16 replies
Seller_ZVAz3d5lZuGid
@Seller_5jfBYxoSK5qyH - for a mod to look into it you need to have opened a case with Seller Support first, quote your case ID and then tag in some of the forum mods for them to see your post.
Seller_5jfBYxoSK5qyH
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon @TaylorR_Amazon @Danny_Amazon @Kai_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Abella_Amazon @Ange_Amazon @Sakura_Amazon__
Here is all the cases opened concerning this order 171-2001391-6349119 without any solution except that Amazon keeps all the money !
12112926082
Answered
12095382122
Transferred
Other account issues
6 Feb 2026, 11:04 am CET 6 Feb 2026, 11:12 am CET
View
12056115152
Transferred
Other account issues
28 Jan 2026, 11:32 am CET 28 Jan 2026, 11:57 am CET
View
12029214662
Transferred
Post appeal escalation for A-to-Z claim associated with order ID: 171-2001391-6349119
20 Jan 2026, 05:36 pm CET 21 Jan 2026, 11:55 am CET
View
12016680552
Answered
A-to-z claims
Seller_ZVAz3d5lZuGid
@Seller_5jfBYxoSK5qyH - I am afraid NONE of your tags for the forum mods will be seen, as they are not highlighted in blue. You need to start typing their name then select from the dropdown. Quite a few of those mods also haven't been active on the forum for quite some time - eg. Julia, Winston, Spencer,. Some of the others are OK.
Seller_5jfBYxoSK5qyH
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon @TaylorR_Amazon @Danny_Amazon @Kai_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon
Here is all the cases opened concerning this order 171-2001391-6349119 without any solution except that Amazon keeps all the money !
12112926082
Answered
12095382122
Transferred
Other account issues
6 Feb 2026, 11:04 am CET 6 Feb 2026, 11:12 am CET
View
12056115152
Transferred
Other account issues
28 Jan 2026, 11:32 am CET 28 Jan 2026, 11:57 am CET
View
12029214662
Transferred
Post appeal escalation for A-to-Z claim associated with order ID: 171-2001391-6349119
20 Jan 2026, 05:36 pm CET 21 Jan 2026, 11:55 am CET
View
12016680552
Answered
A-to-z claims
Seller_ZVAz3d5lZuGid
@Seller_5jfBYxoSK5qyH - hopefully one of the many mods you have tagged will respond, but many of them have not been active for ages - Julia it has been 3 years !!, though some of them are newer names.
Seller_5jfBYxoSK5qyH
@Seller_ZVAz3d5lZuGid Thank you for the information but it seems I am all alone.
Seller_ZVAz3d5lZuGid
@Seller_5jfBYxoSK5qyH - you really should NOT be on your own. Can you re-open one of your Seller Support cases ? - and ask it to be escalated to a manager for further review.
Seller_5jfBYxoSK5qyH
Thank you.
I opened two new cases 12167317532 (irrelevant answered) and 12167226852 which is transferred yesterday and had a reasonable Chat with 2 different people and the last one seemed to have understood our problem.
They should come back to me shortly I hope
Joey_Amazon
Hello @Seller_5jfBYxoSK5qyH,
Thank you for posting here at the Seller Forums!
Based on the information you have shared, please allow me to review all details and determine what options you might have to proceed.
