I reached out to the Transparency team nearly two weeks ago via their contact us form, emailed them twice at transparencyamus@amazon.com, emailed both of my previous reps (got a bounceback) and opened up a ticket with support over 2 days ago (case id 16542963351) requesting to remove all of my ASINs from the Transparency program immediately. Despite all of the channels I've tried to reach this team at, I haven't heard one response from the Transparency team.
In fact, the support agent that's helping me with my case had to escalate it to their leadership team. Still no solution or response! There is no documentation or directions on how to remove products either.
I was expecting to get into touch with someone over a week and a half ago (based on their stated 2 day response time from their contact form) and have products in route to FBA without transparency codes on them.
Seems like this is a recurring discussion - no one can get ahold of them. I'm now concerned with what will happen to my products when they are checked in - one of my packages arrived at FBA today. Something that should have taken less than a day to do has now taken multiple weeks.
Has anyone had any luck removing their products from the program without support? Maybe I'm missing something?
Mods - any recommendations/assistance you might be able to provide?
