Can I send 2 separate orders with 1 buy shipping label
A customer has sent in 2 separate orders , both for same address. Can I post them in 1 parcel using buy shipping or must I send separately using 2 labels?
23 replies
Seller_DTufFoxJuMU0M
You should really buy two labels.
If you were posting off Amazon (Ie on click and drop) you could have just copied the delivery confirmation number over to the 2nd order and it would have worked, however with buy shipping there is no delivery confirmation number and the orders are exempted only if buy shipping is used.
Seller_0msMReDTskp1Y
I’ve done it.
This was using Evri for shipping, not bought via Amazon. I put the same tracking number against both orders. I don’t know whether VTR kicked off about it or not. If it did it can’t have been enough to bring me below the 95% as I’ve had no emails.
Seller_HRqC7Eq5Rjcr4
It works if you use DPD purchased direct from DPD and manually upload tracking, no effect on VTR. However I suspect a clamp down so stopped doing it.
Seller_YjCwCmrdYNXmU
Post as one shipment, then copy and paste the tracking to the 2nd order.
Done it many many times without any problems
Seller_e3AG2MZHx3Yu2
We used to do it regularly, but had a customer complain that they had only received one item and as we could only provide one tracking number for 2 sales, CS gave them their money back despite the tracking clearly showing a large parcel containing both items. That mistake cost us over £100 as it was an expensive item so never done it since just in case. I know the majority of customers are honest, but unfortunately Amazon CS don’t do anything to discourage the dishonest ones.
Seller_r60kUo54bXBvb
Recently Amazon has started disallowing the same tracking number on 2 orders… even if customer is the same - you get the ‘Duplicate tracking number - already used’ issue
