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Request to extend DD+7 policy - No response for months
We received the email to delay this policy and our deadline was 15th November to delay it until September 2025.
As requested, we emailed payments-investigate@amazon.co.uk from an email registered to our account but we never got a response. When I contacted seller support, they asked us to contact eu-uk-reserve-policy-extension@amazon.co.uk instead, so we did. This was now after 15th November as we had sent our original email to the first address that was provided.
We still haven't had any response.
@Julia_Amzn@Sarah_Amzn@Sakura_Amazon_ Are any of you able to advise on this?
Thanks in advance for any help :)
9 replies
Seller_k2X0L9mVRT0pW
I dont think youll get the extension now - the deadline has passed. I realise you said you had replied to the wrong email address (whoevers fault that is) but this was after the deadline.
The response was always with 24-48 hrs if the extension was granted.
Ezra_Amazon
Hi @Seller_b1XNNpSAe4SBv,
Amazon did send the incorrect address and then the correct email address, and extended it to 30 November for the exemption.
However, they have access to check both queues since they were aware of this address mistake, and they informed that no request was received in either queue from you.
Could you please send a copy of your original email with full info (to/from) so I can request the team to deep dive? Make sure date/time is included as well.
Thank you!
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