Stop Punishing Sellers for Wrong Returns!
Sellers on Amazon are losing money because of unfair return charges.
Let’s understand with a simple example:
You sell a product for ₹1000 (lets assume a mixer grinder)
Amazon charges ₹220 for shipping (because the item is big)
A buyer returns a wrong item — a tiny thing like a charger
Even though the returned item is small, Amazon still takes ₹220 as shipping charge from you.
Now let’s see what you get back:
Amazon gives you a refund of ₹600 as safety claim (because the return was wrong)
But they also cut ₹220 for shipping
So, you only get ₹380
Generally the product cost is higher than this because sellers keep minimum margin to sell their product in this tough competitive marketplace — even though it was not your fault!
This is unfair. Amazon should not charge full shipping fees when a wrong product is returned. Sellers need support, not losses!
16 replies
Seller_HXtcncnxxg1xF
PLease Be HAPPY atleast you got 380rs.
I sold NOT RETURNABLE category products. Customer complained ORDER NOT RECEIVED.
Customer support team deducted money from my account. So I lose Cost Price of Product + RETURN CHARGES + DELIVERY Charges.
SafeT claim wont work because products are NOT RETURNABLE.
Seller_o0UcKvdO2rZ1R
sir you miss refund commision and amazon fees. at the last if you see your tarnsaction you got lumsum 100-200rs only.
Seller_4mbiWc44Qhyr6
wrong item lene se mna krne pr DC in charge aur courier boy account band krwane ki dhamki dete hai. Aur is wjh se 2 dino se pickup nhi uthaya gya hai mera. Mtlb seller bewakoof hai kya. Apke yaha is trh ke employee ko badawa dia jata hai. Gali se baat krte hai
Seller_pTlWVvUEAXfuM
many a times the returned item doesn't belong to us .we have been selling cutting boards and nearly three times we got other brand cutting boards and one time a screw driver set . Unknown about the wrong item we have been accepting the items . It's big loss for us
Seller_ch0nbVpyJTGvZ
damnn thats robbery. Amazon must stop this
Seller_8Ji2tFauWPrkW
i used to sell non returnable item, buyer used it for 3-4 days and return that product is not working, along that item, 1 free item of rs 80. Now Amazon has refunded whole amount to the buyer and i have received that product which is working properly but without free item and whole charges come in favour of me. This is so wrong we as a sellers are using our hard earned money with less margins and we dont have any support
Seller_iOpB9Mf2DzXcj
403-0791638-2752333
Buyers buy products without understanding the specifications and place return/replacement requests without valid proofs. Amazon accepts their wrong, unfair returns and expect sellers to bear the huge loss
Sakura_Amazon_
Hello @UTTA_MARKETI
I understand your frustration with the return situation and reimbursement amounts. The Safe-T claim reimbursement rates vary by product type and situation - you can review the specific rates in ourReimbursement rates for Safe-T claims help page.
If you believe you received a rate that doesn't align with the published rates for your product type, please share the order so I can look into it.
Regards,
Sakura
