No international shipping costs added to my orders
I have only just come to realise after over 110 orders that none of my international orders have any shipping charges added to them. All my shipping templates have shipping costs added to them for each individual country. I was shipping bracelets and earrings so was really considering the shipping costs but now shipping costs for heavier items are like £11.00. I’m seriously worried as this means the end of my business before it has even begun.
Any help much appreciated
2 replies
Seller_tRuvBEHDedp4q
First question - do you only sell on the UK site or on the other EU sites?
If you are only selling on the UK site then as long as you have set the shipping costs in your template for international sales then I dont know what you have done wrong.
However, if you also sell on the other EU sites (have you used the Build International Listings tool for example) then you need to set the shipping costs for each individual site.
In Seller Central look for a drop down box at top. Change it to one of the other sites then edit your Shipping Settings. Repeat for each site.
Seller_qZO3ZCjoBXEeL
You are probably making sales on the EU marketplaces but haven’t set shipping templates up there right?
If you sell to a French customer on Amazon.fr then the FRENCH shipping template is active, your UK shipping template with international postage is not used.
You need to set shipping on each marketplace and treat the domestic shipping rate as your international rate.
i.e. if you want to charge 5 euros for french customers, then you set the domestic shipping rate on Amazon.fr to 5,00EUR.
