Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed
Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_vEj6MtMKDGdnq

Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

6 views
1 reply
Tags:Buy Box, Feature Offer, Listings
00
Reply
user profile
Seller_vEj6MtMKDGdnq

Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

Tags:Buy Box, Feature Offer, Listings
00
6 views
1 reply
Reply
1 reply
user profile
Glenn_Amazon

Hi there @Seller_vEj6MtMKDGdnq,

I'm sorry you are having difficulties with your Featured Offer Eligibility. As mentioned by Seller Support, Amazon won't share specific details on why you are or are not eligible however if you provide me with your most recent Seller Support case I can request an internal review of your eligibility. I won't be able to share the results but I can ensure it will be directed to the appropriate team. Please reply with your case ID so I can proceed. Thank you for your understanding.

-Glenn

00
Follow this discussion to be notified of new activity
user profile
Seller_vEj6MtMKDGdnq

Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

6 views
1 reply
Tags:Buy Box, Feature Offer, Listings
00
Reply
user profile
Seller_vEj6MtMKDGdnq

Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

Tags:Buy Box, Feature Offer, Listings
00
6 views
1 reply
Reply
user profile

Issue with Buy Box / Featured Offer Not Returning After Late Shipment Rate Was Fixed

by Seller_vEj6MtMKDGdnq

Hi everyone, I’m reaching out because I’ve been facing an issue that Amazon Seller Support hasn’t been able to help me with.

Due to a fulfillment issue, my Late Shipment Rate (LSR) went up to 5.26%, which caused all my listings to lose the Featured Offer (Buy Box) and become ineligible for ads. After identifying the problem, I corrected it and my LSR is now back to 0%. However, none of my products have regained the Featured Offer, and ads are still not active.

Support keeps repeating that they cannot tell me why and that they are not able to discuss all the factors that determine Featured Offer Eligibility. They gave tips, which I followed. Still nothing.

Has anyone gone through this? How long did it take for your Buy Box to come back? Is there anything I can do in the meantime?

Tags:Buy Box, Feature Offer, Listings
00
6 views
1 reply
Reply
1 reply
1 reply
Quick filters
Sort by
user profile
Glenn_Amazon

Hi there @Seller_vEj6MtMKDGdnq,

I'm sorry you are having difficulties with your Featured Offer Eligibility. As mentioned by Seller Support, Amazon won't share specific details on why you are or are not eligible however if you provide me with your most recent Seller Support case I can request an internal review of your eligibility. I won't be able to share the results but I can ensure it will be directed to the appropriate team. Please reply with your case ID so I can proceed. Thank you for your understanding.

-Glenn

00
Follow this discussion to be notified of new activity
user profile
Glenn_Amazon

Hi there @Seller_vEj6MtMKDGdnq,

I'm sorry you are having difficulties with your Featured Offer Eligibility. As mentioned by Seller Support, Amazon won't share specific details on why you are or are not eligible however if you provide me with your most recent Seller Support case I can request an internal review of your eligibility. I won't be able to share the results but I can ensure it will be directed to the appropriate team. Please reply with your case ID so I can proceed. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon

Hi there @Seller_vEj6MtMKDGdnq,

I'm sorry you are having difficulties with your Featured Offer Eligibility. As mentioned by Seller Support, Amazon won't share specific details on why you are or are not eligible however if you provide me with your most recent Seller Support case I can request an internal review of your eligibility. I won't be able to share the results but I can ensure it will be directed to the appropriate team. Please reply with your case ID so I can proceed. Thank you for your understanding.

-Glenn

00
Reply
Follow this discussion to be notified of new activity