Expedited shipping issues
We offer free UK shipping However when we add an expedited shipping option on a listing with more than one seller we get the following showing.
We are the bottom seller and don’t have the buy box but it shows our default shipping as £7.99 when it is Free. I tried CS with this before but they are useless anyone got or had this issue before…???
32 replies
Seller_HRqC7Eq5Rjcr4
Expedited appears to have some issues in general, ours shows estimated delivery BEFORE a purchase as Wednesday (if bought today).
Yet when we receive the order it says we have to deliver Tuesday.
So it’s telling buyers one delivery date and us another which is bad for metrics when the buyer isn’t in to accept delivery.
Seller_lplZIMdO5UBa7
You can’t add expedited shipping as an option to a listing, it has to be done via your shipping templates.
Is that what you’re doing or have you inadvertently created a duplicate ASIN entry alongside your original one?
Seller_EJIX7rqDNQJi2
I am having the same issue for months, but only on 2 of my listings out of thousands.
I offer £0.50 Standard Shipping and £60 Expedited delivery. And 2 listings are always showing the £60 shipping method as the default option.
However, what is strange, I still have the BuyBox as if it was showing the Standard shipping cost.
So despite there is a glitch, it doesn’t appear to affect the BuyBox. And also, I am getting sales as usual.
Seller_mLx8yLN7zgiSJ
You have to offer expedited shipping on all your items via your shipping settings. You can not just offer expedited to one item. Update your delivery options there and have a look, I am sure it will be corrected.
Seller_zH0OvrbthbfOe
Hi Thanks for the reply but that’s not what the issue is. The issue is that it only ever shows (on listings with more than one seller) the option for expedited shipping or 2 day whatever is highest it does not show the free delivery option which despite it being in the shipping template. It never used to do this until I turned off expedited shipping options as I was away for a few days.
So say for example on an item costing £5 we offer the following delivery options
Free
Express @7.99
2 Day @ 9.99
it will show on the listing as default £5 + £9.99 delivery
instead of £5 Free delivery
The template is correct and I have even created a separate template with 1 item attached and the issue still comes up.
Still heard nothing at all back from SS which is a bit of a joke
Seller_PvsrPTKrbtPEu
I’ve had a case open with SS for a few weeks now regarding incorrect shipping costs showing on Amazon, my Shippings set at FREE shipping and Next day @ £9.98… It only shows shipping when no others sellers have buybox option?
To be honest i dont think they know how to fit it case keeps getting pasted from pillar to post.
I will keep you all informed with what they say as it will be resolved today…lol
Seller_DlnasvFyAyS3W
I have noticed this, but only if you are not logged in when you look at the Amazon site… if you are logged in the cheapest delivery option shows.
Seller_PV0uJnY860fw1
Experiencing the same problem since yesterday AM.
Our offer appears as “+ £6.99 Shipping”, showing the expedited charge instead of free delivery, when you click in to see the full list of offers available on the ASIN, Free Delivery does show correctly. Case opened and they’re asking for screenshots. Will post an update when available.
Seller_PvsrPTKrbtPEu
Works a treat that Thank you Giglio, I will tell SS that their useless…lol
