UK account still deactivated after repeated KYC / business verification submissions – request for moderator escalation (Case ID: 12259733812)
Hello,
I am posting here to request moderator assistance regarding a prolonged UK KYC / business verification issue affecting our seller account.
Our account was originally deactivated on 5 November 2025 due to “Additional KYC / Business Verification”. Since then, this matter has gone through multiple stages, multiple case transfers, repeated submissions, and conflicting status messages, but it still has not been resolved.
What makes this especially difficult is that the issue has not followed a clear procedural path. Earlier in the process, the account showed “Verification Failed” after a residential address update made during an ongoing review, even though the business and identity information had been updated to match the official UK records. In the forum context, it was also acknowledged that cases linked to this matter had been transferred to the internal Verification / KYC team for review.
More recently, Amazon requested additional operating address evidence on the grounds that the address is used by several companies as a registered business address. In response, we submitted the requested documentation, including:
• the last 3 VAT filings downloaded from HMRC with submission references,
• bank statements showing the related HMRC VAT payments,
• commercial invoice(s) showing business activity at the address,
• utility bill,
• supporting address / workspace documentation,
• and a cover letter explaining the operational use of the address.
These documents were submitted more than once through the Account Health / Reactivate Your Account workflow.
Despite this, the matter still appears unresolved. The system has shown that Amazon completed its evaluation of the submission, yet no clear and substantive resolution has been communicated, and the seller account remains deactivated.
For reference, the main case history includes:
11736014132 – transferred
11765314982 – transferred
11894388282 – answered
and we are now following up under the currently active case:
12259733812 – Request for review of latest submission and account reactivation
At this point, I am respectfully asking forum moderators to help escalate this to the competent Verification / KYC team for a genuine manual review, rather than another generic support response.
What we need is very simple:
1. Confirmation of the exact current verification status
2. Confirmation whether the latest submission has been fully reviewed by the correct team
3. If anything is still insufficient, a precise item-by-item explanation of what is missing or why
4. If the submission is sufficient, reactivation of the account without further delay
This is a UK incorporated and VAT-registered business, and the requested documents have already been provided repeatedly in line with Amazon’s notifications.
I would be very grateful if a moderator could please review this situation and help ensure the active case is properly escalated and manually assessed.
Thank you in advance.
Active Case ID: 12259733812
Att @Kai_Amazon @TaylorR_Amazon @Manny_Amazon @KJ_Amazon @Bryce_Amazon @Christine_Amazon @Glenn_Amazon @Indy_Amazon @Dougal_Amazon @Michelle_Amazon @Yujiro_Amazon @Sandy_Amazon @Jonathan_Amazon
UK account still deactivated after repeated KYC / business verification submissions – request for moderator escalation (Case ID: 12259733812)
Hello,
I am posting here to request moderator assistance regarding a prolonged UK KYC / business verification issue affecting our seller account.
Our account was originally deactivated on 5 November 2025 due to “Additional KYC / Business Verification”. Since then, this matter has gone through multiple stages, multiple case transfers, repeated submissions, and conflicting status messages, but it still has not been resolved.
What makes this especially difficult is that the issue has not followed a clear procedural path. Earlier in the process, the account showed “Verification Failed” after a residential address update made during an ongoing review, even though the business and identity information had been updated to match the official UK records. In the forum context, it was also acknowledged that cases linked to this matter had been transferred to the internal Verification / KYC team for review.
More recently, Amazon requested additional operating address evidence on the grounds that the address is used by several companies as a registered business address. In response, we submitted the requested documentation, including:
• the last 3 VAT filings downloaded from HMRC with submission references,
• bank statements showing the related HMRC VAT payments,
• commercial invoice(s) showing business activity at the address,
• utility bill,
• supporting address / workspace documentation,
• and a cover letter explaining the operational use of the address.
These documents were submitted more than once through the Account Health / Reactivate Your Account workflow.
Despite this, the matter still appears unresolved. The system has shown that Amazon completed its evaluation of the submission, yet no clear and substantive resolution has been communicated, and the seller account remains deactivated.
For reference, the main case history includes:
11736014132 – transferred
11765314982 – transferred
11894388282 – answered
and we are now following up under the currently active case:
12259733812 – Request for review of latest submission and account reactivation
At this point, I am respectfully asking forum moderators to help escalate this to the competent Verification / KYC team for a genuine manual review, rather than another generic support response.
What we need is very simple:
1. Confirmation of the exact current verification status
2. Confirmation whether the latest submission has been fully reviewed by the correct team
3. If anything is still insufficient, a precise item-by-item explanation of what is missing or why
4. If the submission is sufficient, reactivation of the account without further delay
This is a UK incorporated and VAT-registered business, and the requested documents have already been provided repeatedly in line with Amazon’s notifications.
I would be very grateful if a moderator could please review this situation and help ensure the active case is properly escalated and manually assessed.
Thank you in advance.
Active Case ID: 12259733812
Att @Kai_Amazon @TaylorR_Amazon @Manny_Amazon @KJ_Amazon @Bryce_Amazon @Christine_Amazon @Glenn_Amazon @Indy_Amazon @Dougal_Amazon @Michelle_Amazon @Yujiro_Amazon @Sandy_Amazon @Jonathan_Amazon
2 replies
Seller_6HXPDZ2n6YG3n
Honestly, this is becoming a serious issue and it is happening far too often.
KYC and business verification should be one of the highest priority processes on Amazon, not something that leaves accounts deactivated for months with no clear outcome. Sellers rely on their accounts to operate, pay expenses, and support their families. Leaving a compliant, VAT-registered UK business in limbo after repeated submissions is simply not acceptable.
From what you have described, you have already provided more than sufficient documentation, VAT filings, HMRC payment proof, invoices, utility bills, and a clear explanation of your operating address. At this point, the problem is clearly not a lack of documents, it is a lack of proper review and accountability within the verification process.
The most concerning part is the absence of clear feedback. If something is missing, Amazon should state it precisely. If everything is sufficient, the account should be reactivated. This back-and-forth with generic responses and repeated submissions is not a proper compliance process.
Moderators, this case genuinely needs escalation to the correct Verification team for a manual review. Not another template reply, not another reset of the same workflow.
KYC should not be a bottleneck that destroys legitimate businesses. It should be a structured and transparent process with clear requirements and timely decisions.
I hope this gets the attention it deserves and is resolved properly.
@Zyan_Amazon @Josh_Amazon
Seller_7pUPZss6DNLiP
exactly the same situation as you,
multiple reviews going on, even after they told us that OUR ACCOUNT IS ELIGIBLE FOR RE-INSTATEMENT, but then they rejected the selling privileges citing the same violations.
nnov 5: our business identity shows verified and GREEN , this was verified twice and received the message of happy selling after confirming the operating address.
jan 14: asking for evidence that differentiates our company from other at this address.
we have provided the same documents as you and more,
and going through review AGAIN!!
account deactivated since NOV 5 2025, funds held,
