Hello Everyone,

we are facing the issue of identity verification since august, even after providing all the requested documents the account has put on hold and the investigation is in process for this season time i am very much concern that how to get this thing complete fast and regain the active status.

does anyone has any idea?

Has anyone else experienced an issue with submitting documents for the identity verification process, specifically when uploading a bank statement and bank letter? Despite ensuring that both documents meet the required criteria, I keep receiving automated rejection emails asking for full name and address to be clearly visible. Even after uploading new, correctly formatted statements, I’m getting messages saying the documents have already been submitted. I'm feeling a bit stuck as there’s no direct support or resolution from the verification team, and the responses I'm getting are all automated. Has anyone faced something similar or found a solution? Any advice would be greatly appreciated!"

We received an email for identity verification in July, but forgot to do the video verification at that time. Then on August 9th, we were informed that our account was deactivated. We verified our identity on August 10th, and received a reply on the 14th saying that the video verification had passed. But the account was still deactivated. We contacted countless performance teams, but there was still no progress. We don’t know where the problem lies