Why does Amazon allow the buyer to get the money by telling a poor lie?
I’m seriously frustrated with how Amazon handled the “Item Not Received” claim for order 026-7904148-1768351. Here’s what actually happened:
- The package was shipped via Hermes (Evri) on September 29 and was confirmed delivered on September 30. We have photographic and GPS evidence clearly showing the parcel placed right in the buyer’s mailbox.
- On October 1, the buyer contacted us about delivery confirmation, and we immediately provided all the proof.
- Later, the buyer found the package but then started complaining about the product quality. We offered a resolution right away and asked if they wanted to accept it. Since then, the buyer went silent and never initiated a return.
- Then, out of nowhere on November 8, the buyer filed a claim saying they never received the item. We asked for clarification but got no response.
- We submitted all the detailed tracking info, delivery photos, and GPS data to Amazon proving the item was delivered.
Despite all this solid proof, Amazon ruled in favor of the buyer—just based on their unverified claim.
If the buyer is not satisfied with the product, we fully accept her request for a return and refund, rather than resorting to fraudulent methods.
How is this fair? It’s ridiculous that Amazon trusts a buyer’s baseless accusation over clear, objective evidence. This completely undermines sellers’ trust in the platform and encourages dishonest buyers to exploit the system, causing real losses and headaches for sellers.
With Black Friday going on, it feels like Amazon is even more biased toward buyers in these disputes. This encourages scammers to take advantage of the chaos and hurts honest sellers like us.
Amazon, please wake up and fix this! Review cases like this properly, stop blindly siding with buyers without proof, and put stronger protections in place for sellers—especially during big sale events.
Has anyone else run into this? How do you deal with Amazon’s unfair rulings on claims like this?
#SellerFrustration #AmazonClaims
Why does Amazon allow the buyer to get the money by telling a poor lie?
I’m seriously frustrated with how Amazon handled the “Item Not Received” claim for order 026-7904148-1768351. Here’s what actually happened:
- The package was shipped via Hermes (Evri) on September 29 and was confirmed delivered on September 30. We have photographic and GPS evidence clearly showing the parcel placed right in the buyer’s mailbox.
- On October 1, the buyer contacted us about delivery confirmation, and we immediately provided all the proof.
- Later, the buyer found the package but then started complaining about the product quality. We offered a resolution right away and asked if they wanted to accept it. Since then, the buyer went silent and never initiated a return.
- Then, out of nowhere on November 8, the buyer filed a claim saying they never received the item. We asked for clarification but got no response.
- We submitted all the detailed tracking info, delivery photos, and GPS data to Amazon proving the item was delivered.
Despite all this solid proof, Amazon ruled in favor of the buyer—just based on their unverified claim.
If the buyer is not satisfied with the product, we fully accept her request for a return and refund, rather than resorting to fraudulent methods.
How is this fair? It’s ridiculous that Amazon trusts a buyer’s baseless accusation over clear, objective evidence. This completely undermines sellers’ trust in the platform and encourages dishonest buyers to exploit the system, causing real losses and headaches for sellers.
With Black Friday going on, it feels like Amazon is even more biased toward buyers in these disputes. This encourages scammers to take advantage of the chaos and hurts honest sellers like us.
Amazon, please wake up and fix this! Review cases like this properly, stop blindly siding with buyers without proof, and put stronger protections in place for sellers—especially during big sale events.
Has anyone else run into this? How do you deal with Amazon’s unfair rulings on claims like this?
#SellerFrustration #AmazonClaims
1 reply
Sakura_Amazon_
Hello @Seller_2e1cEYh4YBPqC,
I checked the order you shared and see that the claim was granted because you didn't respond to the A-Z Team within the required 72-hour timeframe.
The team's message stated: "We need more information to make a decision on this Amazon A-to-z Guarantee claim. If you do not provide the requested information within 72 hours, or if your response is insufficient, we may uphold the buyer's claim, approve the claim, and deduct the corresponding amount from your account, and the claim will be counted towards your Order Defect Rate."
Regards,
Sakura
