EVRI FRAUDULENT ADJUSTMENTS AFTER USING THE AMAZON BUY SHIPPING - AMAZON ALLOWING THIS TO HAPPEN
Again today I have £37 of additional shipping charges paid out of my account to Evri for their fraudulent adjustments of parcel weight and dimensions. This needs to stop as it only happens on Amazon - Packlink never do this? So how is it that it keeps happening to thousands on Amazon?
Contacted seller support via chat which was a waste of time as always is and was told to contact Evri myself?????
Absolutely furious as its neverending .... All my dimensions are correct and carrier states the same? WHY DOES NO-ONE AT AMAZON CHECK THIS BEFORE PAYING AS CLEARLY THEY KNOW THERES A BIG PROBLEM WITH SELLERS BEING INCORRECTLY OVERCHARGED? EXAMPLE BELOW OF WHICH I HAVE 6 THE SAME AND THEN A FURTHER CHARGE OF £12.00 FOR ANOTHER PARCEL THEY CLAIM IS 5KG WHEN THE ITEM IS 1.2KG AND GOES OUT BUBBLEWRAPPED? SOUL DESTROYING
Transaction date: 26/04/2026
Tax:
Customer-Entered Dimensions: 61 X 46 X 46 CM
Weight: 500 G
Carrier-Audited Dimensions: 61 X 46 X 46 CM
Weight: 500 G
Other chargeback
-£4.16
Other chargeback
-£0.83
Amount already paid:
£2.95
Total Charge from Carrier
-£5.99
Revised Tax from Carrier
-£0.51
Other
Carrier delivery label adjustment due to under-charged delivery label:
-£2.53
Transaction Total
-£3.04
EVRI FRAUDULENT ADJUSTMENTS AFTER USING THE AMAZON BUY SHIPPING - AMAZON ALLOWING THIS TO HAPPEN
Again today I have £37 of additional shipping charges paid out of my account to Evri for their fraudulent adjustments of parcel weight and dimensions. This needs to stop as it only happens on Amazon - Packlink never do this? So how is it that it keeps happening to thousands on Amazon?
Contacted seller support via chat which was a waste of time as always is and was told to contact Evri myself?????
Absolutely furious as its neverending .... All my dimensions are correct and carrier states the same? WHY DOES NO-ONE AT AMAZON CHECK THIS BEFORE PAYING AS CLEARLY THEY KNOW THERES A BIG PROBLEM WITH SELLERS BEING INCORRECTLY OVERCHARGED? EXAMPLE BELOW OF WHICH I HAVE 6 THE SAME AND THEN A FURTHER CHARGE OF £12.00 FOR ANOTHER PARCEL THEY CLAIM IS 5KG WHEN THE ITEM IS 1.2KG AND GOES OUT BUBBLEWRAPPED? SOUL DESTROYING
Transaction date: 26/04/2026
Tax:
Customer-Entered Dimensions: 61 X 46 X 46 CM
Weight: 500 G
Carrier-Audited Dimensions: 61 X 46 X 46 CM
Weight: 500 G
Other chargeback
-£4.16
Other chargeback
-£0.83
Amount already paid:
£2.95
Total Charge from Carrier
-£5.99
Revised Tax from Carrier
-£0.51
Other
Carrier delivery label adjustment due to under-charged delivery label:
-£2.53
Transaction Total
-£3.04
27 replies
Seller_k2X0L9mVRT0pW
this is why I’ve stopped buying Evri through Amazon. Only seemed to be few pence each time for me then following month I would get credits showing. The amounts never tallied and I never received the money back anyway.😳😳 they never told me what the extra charges or the “credits”.
Never knew where I was - so I stopped buying through Amazon
Seller_2BSBgE3FJzlK4
These are fraudulent 'adjustments' by evri, and amazon is knowingly allowing this criminal activity to continue.
As amazon is knowingly allowing this to continue, they are equally guilty under the joint enterprise law.
I hope someone from amazons legal team is reading this, as this is a multi million pound fraud being committed.
Seller_eon8Z1nTmcjR6
I'm extra charged for Evri parcels ,, Adjustments,, between 26/04/2026 and 29/04/2026. These new charges have now affected a total of 347 parcels and have caused financial losses of £1,028.88.
Seller_iFLUEr42zFllF
Around £6,000 has been taken from us this year through fraudulent adjustment charges.
Abbie_Amazon
Hello @Seller_qgA4zw3CPgxGO,
Thank you for reaching out to Forums Community.
We understand receiving unexpected adjustment charges from Evri when your entered dimensions match the carrier-audited dimensions is a valid concern.
We wanted to check in — have you had a chance to reach out to Seller Support about this issue? If so, could you share your Case ID so we can look into this further for you?
-Abbie
Seller_huvU45OvSMyZi
hello @Abbie_Amazon
We have the same issues of 79 orders.
We opened the Case ID: 12587265752
Could you please help?
Seller_eon8Z1nTmcjR6
Hello @Seller_FjZa2rknr164p
Case ID: 12467959572 - Work in progress
I'm extra charged for Evri parcels ,, Adjustments,, between 26/04/2026 and 29/04/2026. These new charges have now affected a total of 347 parcels and have caused financial losses of £1,028.88.
Thank you for any help
Anna
Arish_Amazon
Hello everyone,
Thank you to those who have shared your Case ID, we can confirm that your cases are currently being reviewed by our concerned internal team.
@Seller_iFLUEr42zFllF ; @Seller_huvU45OvSMyZi and @Seller_eon8Z1nTmcjR6 - your cases are actively under investigation. Please allow the team some time to complete their review, and you'll receive an update directly through your case. If you need further assistance after the review is complete, please let us know here.
For other sellers experiencing similar issue, if you're seeing incorrect shipping adjustments through Buy Shipping, please open a case with Seller Support and share your Case ID here so we can take a look.
We appreciate your patience and co-operation while this is being investigated.
- Arish
Seller_mhMQ3P4Zo1XQ4
Case ID - 12467382372
been over two weeks zero reply or zero reimbursements of approx £200 of overcharges
Seller_OKlTeWqCAV1RX
CASE 12466051742 and after a month of investigating we just received a reply that even though Amazon doesn't know why Evri charged it we won't get any money back...
Seller_huvU45OvSMyZi
Hi @Arish_Amazon
After 5-day investigatioin, we received the reply from Amazon team.
Generally, we were told "It is not our problem. It is yours. Go to ask Evri."
Could you please advise?
ID:12587265752
Seller_VrhgffrNq5Xha
Case ID -12468114962
Been weeks now and no help. Just useless replies. I have TEN overcharges over £30 . Please can someone help . Thanks
Seller_KGAwcXTrexl0q
So update on my end - Amazon doesn't care. Apparently £9 surcharges, totalling £11+ for a small parcel under 1kg to UK mainland is NORMAL.
Ridiculous, this is day light robbery. I have had to reopen my case Id 12477898032 to demand answers as they were telling me to get in touch with evri with their new base card. The surcharges were £9!! No small package rate is that cost, this isn't acceptable.
Seller_rujqs0Xd9g4RY
Our case id is 12607200982
We aren't buying anymore delivery labels untill this issue is resolved
Seller_eon8Z1nTmcjR6
Hello @Arish_Amazon
My case was unfortunately closed previously and I had to reopen it myself. The case is currently open again, and we are still waiting for a final decision and reimbursement timeline.
Case ID: 12467959572
In the meantime, we have received written confirmation from Evri that the repayments related to the previously identified incorrect adjustment charges were released to Amazon during the week commencing 11 May. However, despite this confirmation, we have not yet received the corresponding credits to our seller account.
We would appreciate any assistance in obtaining an update from the responsible team, as this issue has been ongoing for a considerable period of time and has had a significant financial impact on our business.
Thank you for your support.
Anna
Seller_Mcj2q9CSK3iZa
Yes same here just stopped using it on amazon
Seller_huvU45OvSMyZi
Same issues here. How to deal with it?
Seller_ZEBcHfOFvsoc4
Yes we are getting the same 26 so fare this week and all details we entered are correct and evri confirmed but still re charge we bought through amazon and paid the amount shown How can this be legal if you buy goods or services and pay the price agreed at time of purchase HOW CAN THEY JUST TAKE MORE MONEY .
Transaction date: 18/05/2026
Tax:
Customer-Entered Dimensions: 30 X 40 X 15 CM
Weight: 300 G
Carrier-Audited Dimensions: 30 X 40 X 15 CM
Weight: 300 G
Other chargeback
-£2.17
Other chargeback
-£0.43
Amount already paid:
£2.95
Total Charge from Carrier
-£3.12
Revised Tax from Carrier
-£0.03
Other
Carrier delivery label adjustment due to under-charged delivery label:
-£0.14
Transaction Total
-£0.17
Seller_K8edOfPu9HEmN
We briefly used Evri as a trial at the start of the year to save a bit of cash on low value items, we sent these ourselves not using any third-party shipping service.
We sent about 30 or 40 parcels and all went well until we got a message that 2 or 3 of our parcels were heavier than we declared so we would be charged an excess, we know for a fact that we put in the correct weights as we've been doing this a very long time and we don't make mistake like this and all out paperwork checks out.
We contacted Evri to refute these claims with copies of our paperwork and asked for proof in the strongest possible manner, they of course back tracked making the excuse of a glitch in the system. Therfore they lost a customer
Now as we don't use any third parties so this was a very easy to achieve and looking at all the threads on buy Amazon shipping my advice would be to plough your own furrow and do the shipping yourselves. Whatever benefits Amazon promise does not seem to be worth the hassle, time loss and monetary loss We all know far to well that if Amazon can pass the buck they will, very quickly, like a very hot potato
Seller_Y6V2xdbvmYvBI
evri did this to me the other year through the evri account on their app i contested everything and won during this they had lost 7 parcels we never sent anything with them again due to these claims and the lost of orders and poor customer service from them went to royal mail we drop off now at the post office as royal mail collections were just as bad with stuff not getting scanned
