Amazon - Cannot Access Account - Recovery Your Account after Two Step vericication Fails

Hi,

Any help will be greatly appreciated.

We do NOT have access to phone number on the OTP, we have submitted the government ID over 8 times 4 days apart from the below link, but we have still NOT even had as a little as a response from Amazon:

https://www.amazon.com/gp/help/customer/display.html/ref=ap_mfa_recovery?ie=UTF8&nodeId=GU3SL3GTHLHPDQ2H

Any help on this will be greatly appreciated? This is really affecting our livelihoods

Thanks a lot!

@Spencer_Amazon@Winston_Amazon@Sakura_Amazon_

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6 replies

Manage your brand

Tags:Brand Registry, Brand Stores, Storefront

6 replies

Seller_QBYDtMunXcNNa

6 months ago

In reply to: Seller_QBYDtMunXcNNa’s post

Any help would be greatly appreciated please

Sarah_Amzn

6 months ago

In reply to: Seller_QBYDtMunXcNNa’s post

Hello @Seller_QBYDtMunXcNNa,

Have you attempted to follow the troubleshooting steps suggested in the 'How To Address Account Access Issues' thread?

If you still don´t manage to solve the issue, you can contact Seller Central technical support.

Kind regards,

Sarah.

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