CANT ACCESS PREMIUM A+
Hi,
We are facing an issue with the A+ premium content availability.
We have access to A+ Content but our issue is we can't create Premium A+ Content.
We meet all the eligibility criteria of Premium A+ Content. Per https://sellercentral-europe.amazon.com/help/hub/reference/G202102930
We have also contacted Seller Support, but we keep getting the same automated answer without any further explanation (Case ID: 10203468412).
We meet the two requirements.
1. Created 5 A+ Content in last 12 months ( We created 23 in past 12 months)
2. Add all the ASINs into Brand Story. (We have 1 ASIN so no issue here)
Any help is appreciated here!
Kind Regards,
@Winston_Amazon@Spencer_Amazon@Julia_Amzn@Julia_Amazon@Sarah_Amzn@Simon_Amazon
22 replies
Seller_NuTFfW01sE485
Hi guys!
Regarding the Case I have been told I do not have a "Brand Story" because when they do CTRL + F it does not have the word "Story" on the listing.
But the "Brand Story" shows up under "From the brand" so it won't show "Story". I think Amazon may need to update this.
Any help with the above would be greatly appreciated! :)
@Winston_Amazon@Spencer_Amazon@Julia_Amzn@Sarah_Amzn@Simon_Amazon@Ezra_Amazon@Ash_AMZ@Sakura_Amazon_
Seller_D4iQc00S2iLLW
How did you create 23 x A+ if you have only 1 ASIN? Surely you would need 23 ASINs to create 23 A+?
Seller_fj3M54GkuGQyT
I wonder whether when it says you have to have had 5 submissions of A+ content approved and published, it actually means that you need to still have 5 projects published to be eligible for A+ Premium.
Seller_NuTFfW01sE485
Thank you for letting me know @Spencer_Amazon.
Looking forward to an update!
Kind Regards
Spencer_Amazon
Hello @Seller_NuTFfW01sE485,
I checked with our partner team and they are still looking into it.
Regards, Spencer
Seller_NuTFfW01sE485
Hi @Spencer_Amazon,
Thanks for checking in.
I have an open case with Selling Partner Communities support.
Case ID: 10351912232
So you can keep up to date with the case if needed.
Spencer_Amazon
Wonderful @Seller_NuTFfW01sE485, I will certainly do so.
Regards, Spencer
Seller_NuTFfW01sE485
Hi @Spencer_Amazon,
We have received access to Premium A+ Content.
Thank you very much for your help!
Kind Regards,
Spencer_Amazon
Glad to hear this was solved @Seller_NuTFfW01sE485,
Thank you for letting me know.
Regards, Spencer
Seller_OsIzo7FS2SC2z
Hi @Spencer_Amazon,
We're encountering the same issue as the one described in this post.
I have created our post already.
Would you be so kind as to take a look and possibly help us get access to premium a+ content as well?
Spencer_Amazon
Hello @Seller_OsIzo7FS2SC2z,
I saw your other post and will work with our partner team.
Regards, Spencer
