URGENT: Stop the disposal of 7,645 units
We urgently request an immediate stop to the disposal of our inventory. The units continue to be disposed without cause and without any prior notifications.
After an emergency call to Amazon Support, we were informed that our case was escalated to an internal team, and that all removal orders would remain frozen in pending status during the investigation.
However, the inventory continues to be disposed,
Our existing cases have received no meaningful update, while the removal orders continue to be processed.
We need immediate action to preserve the remaining inventory — not only a root‑cause investigation.
This situation indicates a high risk of wrongful disposal, which may result in significant financial loss and potential reimbursement liability. Immediate intervention is required to prevent further damage.
Case IDs:
13218824522
13218239422
13217277932
Removal orders automatically created with disposition DISPOSAL:
PEeKAzQQXD
kOnuqV/wa+
s5v8n/jNKU
dziT7K+5bp
UnXs2zoUK2
PxGTGMJbmo
LcUP8ERxxC
@Joey_Amazon
@Manny_Amazon
@Michelle_Amazon
@Josh_Amazon
@Ken_Amazon
@Topher_Amazon
@Susi_Amazon
URGENT: Stop the disposal of 7,645 units
We urgently request an immediate stop to the disposal of our inventory. The units continue to be disposed without cause and without any prior notifications.
After an emergency call to Amazon Support, we were informed that our case was escalated to an internal team, and that all removal orders would remain frozen in pending status during the investigation.
However, the inventory continues to be disposed,
Our existing cases have received no meaningful update, while the removal orders continue to be processed.
We need immediate action to preserve the remaining inventory — not only a root‑cause investigation.
This situation indicates a high risk of wrongful disposal, which may result in significant financial loss and potential reimbursement liability. Immediate intervention is required to prevent further damage.
Case IDs:
13218824522
13218239422
13217277932
Removal orders automatically created with disposition DISPOSAL:
PEeKAzQQXD
kOnuqV/wa+
s5v8n/jNKU
dziT7K+5bp
UnXs2zoUK2
PxGTGMJbmo
LcUP8ERxxC
@Joey_Amazon
@Manny_Amazon
@Michelle_Amazon
@Josh_Amazon
@Ken_Amazon
@Topher_Amazon
@Susi_Amazon
9 replies
Seller_wzswmhhHbGGBl
@Sofi_Amazon
@Susie_Amazon@Manny_Amazon@Indy_Amazon@Kai_Amazon@Michelle_Amazon@Spencer_Amazon@Amyy_Amazon
@Bryce_Amazon@Ezra_Amazon@Ezra_Amazon@Ezra_Amazon@Jameson_Amazon@Jameson_Amazon@Julia_Amazon@Sarah_Amzn@Julia_Amzn@Simon_Amazon@Roberto_Amazon
Disposal is still continuing, and we urgently request that all removal orders be stopped.
The units continue to be disposed without cause and without any prior notifications.
The inventory being removed was sellable inventory, recently delivered to Amazon FCs.
It was not unfulfillable, and it was not removed due to any storage limits or inventory performance issues. We repeatedly asked for the specific reason why our inventory was selected for disposal, but no clear explanation has been provided.
Angie_Amazon
Hello @Seller_wzswmhhHbGGBl,
Thank you for reaching out. We can see that your case 13218824522 is currently being reviewed by a specialist team investigating the removal orders and the data discrepancy you've reported.
Please continue to follow up directly on case 13218824522 for updates on the investigation and resolution. The team handling your case will be able to provide you with the most accurate and up-to-date information regarding your inventory.
Angie
Seller_wzswmhhHbGGBl
URGENT UPDATE – 3,478 units remain at risk
Amazon continues to physically dispose of our sellable FBA inventory despite the previous escalation and despite Amazon confirming on 28 August that the affected removal orders would remain paused/pending while the investigation was ongoing.
An additional 700 units were disposed of within approximately the last 18 hours.
At this stage, we are no longer requesting another general investigation. The investigation itself is not preventing the irreversible destruction of the inventory.
We urgently request the following:
1. Immediate escalation to the FBA Removals team for cancellation/interception of every unit that is still Pending or In Process.
2. Immediate escalation to the Executive Escalation team, or confirmation that one of our existing cases is already being handled by that team.
3. An operational hold / physical interception of the remaining units before disposal is executed at fulfilment-centre level.
4. Written confirmation that the operational hold has actually been applied to the affected removal orders — not merely that another investigation or cancellation request has been submitted.
A directly comparable UK case involving an Amazon-initiated disposal order created on 26 August is currently being handled by Amazon's Executive Escalation team (Case IDs 13224783292 and 13226674282), as confirmed publicly by Abbie_Amazon on the Seller Forums.
In another current case involving more than 44,000 pending sellable FBA units, Josh_Amazon specifically advised the seller to request cancellation of the pending units and escalation to the FBA Removals team.
Our affected cases:
13218824522
13218239422
13217277932
Affected removal orders:
PEeKAzQQXD
kOnuqV/wa+
s5v8n/jNKU
dziT7K+5bp
UnXs2zoUK2
PxGTGMJbmo
LcUP8ERxxC
3,478 units are still at immediate risk.
Amazon was already notified of this issue and advised us that the removals would be paused while the investigation was ongoing. Nevertheless, disposal has continued.
We urgently need an operational intervention capable of stopping the remaining inventory from being physically destroyed.
Thank you in advance for your help
@Abbie_Amazon @Josh_Amazon @Sofi_Amazon @Manny_Amazon
Seller_wzswmhhHbGGBl
Hello Angie,
Thank you very much for reaching out and for providing this update.
We truly appreciate your attention to our case and the efforts of the specialist team reviewing it.
However, despite the confirmation we received on August 28 that all disposal orders would be paused during the investigation,
the destruction of our inventory has continued. Over the last 24 hours, an additional 900 units were disposed, and the process has significantly accelerated. At the current rate, our entire remaining inventory will be gone within the next two days.
We kindly ask for your assistance in forwarding an Urgent request to the appropriate internal team to immediately stop any further disposal of our inventory. The situation is critical, and we are continuing to lose sellable units in real time.
Thank you in advance for your help
Seller_wzswmhhHbGGBl
@Angie_Amazon
@Arish_Amazon
@Manny_Amazon
@Sofi_Amazon
Hello Amazon Team,
We urgently request assistance. Our inventory continues to be disposed even though all removal orders were placed in pending status and cancellation requests were submitted.
Seller Support has confirmed that the case is under Executive Escalation review, but the disposal is still ongoing. We kindly ask the forum moderators to review all related Case IDs and escalate this matter internally while the removal orders are still active.
We are referring to the recent precedent where Arish_Amazon manually reviewed the seller’s Case IDs and forwarded the issue to the appropriate internal Operational Team, and Manny_Amazon confirmed that the Escalation Team had already sent the case to the correct department for direct follow‑up.
Our situation is similar: the destruction continues despite Support intervention, and we urgently need the appropriate internal team to apply an FC‑level stop to prevent further disposal.
Main Executive Escalation Case IDs: 13218824522
Removal orders (all still in pending status):
PEeKAzQQXD
kOnuqV/wa+
s5v8n/jNKU
dziT7K+5bp
UnXs2zoUK2
PxGTGMJbmo
LcUP8ERxxC
Any assistance from the moderation team to escalate this internally would be greatly appreciated.
Seller_s2MMasVXVv9IK
[Moderator Edit: removed personal solicitations]
