VTR ISSUES 28th of may!!
Hi
has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?
Seller_WDBlM63N2MqW9
Yes a bulk of my premium next days have been affected. Mine are evri and DHL. SS useless as always and not that helpful saying wait 10 days which will lose me my premium delviery and massive losses in revenue. The gave me an appeals email! premium delivery needs to bee 100% VTR to be able tyo stay in it! This happened last year and dropped to 40% but amazon did sort it quickly after many sellers contact them.
Seller_TX7yhVegrfOrA
Same but for me its 29th may to 31st. All have valid tracking and are delivered on time but Amazon are counting these are invalid .
Seller_Hp3OsXWzEtgt4
Ours are all from 30th - 31st. Almost 300 orders showing as without valid tracking, but they have been sent in exactly the same way since VTR was introduced. Obviously an Amazon issue, but hopefully one they recognise and fix soon!
Seller_abTsmQFPZV3Uc
Same here - but more worryingly the defect report is missing approx 50% of actual delivery dates even though it is a fully tracked service and we can see the delivery dates but Amazon are considering them non delivered! This seems to be happening all through May!
Maybe a Moderator could look into this urgently as our delivery dates are being padded unfairly due to a drop in metric
Seller_CtjwhmxNQjf3Y
I have telephoned Account heath team, who have advised me to create a separate case in seller support.
I would advise everyone here to do the same as the mor oof us that create a case to highlight a serious tehnical issue, the faster and more awareness we will get to fixing this issue.
Also tagging Amazon support staff as i did in my previous reply would also help us all out if you can.
If we don't get this fixed quickly we may start unfairly getting removed form selling in categories.
Thanks
Sakura_Amazon_
Hello Sellers,
Thank you for tagging us here. We are looking into this, and I would like to ask you to provide the following details:
- Carrier name and shipping method
- Case ID ( please report an issue to Seller Support)
We appreciate your collaboration !
Regards,
Sakura
Seller_aHD0zBpDlhjBt
Carrier: APC - APC Overnight
Delivery Methods: RAPID APC Mail Pack (1kg) - APC Overnight - RAPID APC Scotland NC4
Case ID: 9873443212
Seller_CDBqTLcrVehev
Carrier: Royal Mail tracked 48
Case: 9873932592
Seller_PTena7LrLt9Wh
Hi Amazon, I use Royal Mail tracked 48 and 24 and for two years had 100%, Today upon checking its dropped to 92.45%, please resolve this matter.
Seller_PTena7LrLt9Wh
You can track your issue at case ID: 9874569902
Seller_pua4N9yRGwzb5
Ours is case ID 9873632102
Carrier name - Royal Mail
Shipping Method - Tracked 24, Tracked 24 letterboxable
All items show a valid tracking, checked on Royalmail, all feature at least a scan and in most cases show delivery made.
Seller_Y9fFZ8oEs17ES
@Sakura_Amazon_
Carrier APC Overnight
Next Day Courier Pack (CP16) & Mail Pack (MP16)
case ID: 9874783012
Seller_lWtscOSKWim6g
Hi @Sakura_Amazon_
Click2Go here
Carrier name and shipping method: Royal Mail , mostly tracked 24 parcels
Case ID: 9874522142
Can you please look into it as our valid tracking id has gone below 95%? Coincidentally, we started OBA on same dates and we blamed royal mail for this. however, thanks to seller forum, we realized that there is a glitch and everything is alright at our end.
Seller_s32wPsLAL7ift
Hi @Sakura_Amazon_
Carrier Name: Royal Mail
Shipping Method: Royal Mail Tracked 48
Case ID: 9873935072
Seller_Vp4ChOSqdza5V
Carrier: Royal Mail
Service: Tracked 48
Case ID: 9874574772
Seller_Ol3hHwr5nQZoj
Case number @Sakura_Amazon_
Royal mail - Royal Mail 48, tracked 48
Evri Business Account - MH standard
Seller_lugnsUJMvDp3X
Same issue for us.
Carriers : Royal Mail, Evri(hermes) and DHL.
Case ID : 9875211342
Thanks
Seller_6A9BM76EEV5EG
Yodel also affected for some deliveries
Seller_ZQyopdiwkUHOZ
Only use Tracked 24/48 and we've suddenly had some on ours, too. Been 100% since the switch over happened and all the numbers are fine when checking, so probably an Amazon glitch.
Seller_UdCB3aWxjRwo9
Our VTR is suddenly dropping as well, around the same date range as yours too (from 23rd May). We use RM tracked 24 and 48 and each day more are added to the VTR report. All have had scans and delivered on time but yet "has valid tracking" column are all 'nos'. We've now just lost Premium delivery at our busiest time running up to Fathers Day.
Seller_UoJyvtLggZ5fz
Yes, same here. still not sort out yet.
Seller_BIQxFeBEwN7wY
we got the same issue.
