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VTR ISSUES 28th of may!!

by Seller_pbWIrPKbTsshy

Hi

has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?

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Seller_WDBlM63N2MqW9
In reply to: Seller_pbWIrPKbTsshy’s post

Yes a bulk of my premium next days have been affected. Mine are evri and DHL. SS useless as always and not that helpful saying wait 10 days which will lose me my premium delviery and massive losses in revenue. The gave me an appeals email! premium delivery needs to bee 100% VTR to be able tyo stay in it! This happened last year and dropped to 40% but amazon did sort it quickly after many sellers contact them.

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Seller_TX7yhVegrfOrA
In reply to: Seller_pbWIrPKbTsshy’s post

Same but for me its 29th may to 31st. All have valid tracking and are delivered on time but Amazon are counting these are invalid .

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Seller_Hp3OsXWzEtgt4
In reply to: Seller_pbWIrPKbTsshy’s post

Ours are all from 30th - 31st. Almost 300 orders showing as without valid tracking, but they have been sent in exactly the same way since VTR was introduced. Obviously an Amazon issue, but hopefully one they recognise and fix soon!

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Seller_abTsmQFPZV3Uc
In reply to: Seller_pbWIrPKbTsshy’s post

Same here - but more worryingly the defect report is missing approx 50% of actual delivery dates even though it is a fully tracked service and we can see the delivery dates but Amazon are considering them non delivered! This seems to be happening all through May!

Maybe a Moderator could look into this urgently as our delivery dates are being padded unfairly due to a drop in metric

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Seller_CtjwhmxNQjf3Y
In reply to: Seller_pbWIrPKbTsshy’s post

I have telephoned Account heath team, who have advised me to create a separate case in seller support.

I would advise everyone here to do the same as the mor oof us that create a case to highlight a serious tehnical issue, the faster and more awareness we will get to fixing this issue.

Also tagging Amazon support staff as i did in my previous reply would also help us all out if you can.

If we don't get this fixed quickly we may start unfairly getting removed form selling in categories.

Thanks

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Sakura_Amazon_
In reply to: Seller_pbWIrPKbTsshy’s post

Hello Sellers,

Thank you for tagging us here. We are looking into this, and I would like to ask you to provide the following details:

  • Carrier name and shipping method
  • Case ID ( please report an issue to Seller Support)

We appreciate your collaboration !

Regards,

Sakura

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Seller_Hp3OsXWzEtgt4
In reply to: Sakura_Amazon_’s post

Hi @Sakura_Amazon_

Our case Id is 9873943392

Carrier name - EVRi Corporate

Shipping methods - EVRi 24hr, EVRi Standard 48Hr, EVRi Standard 48Hr with Signature

Carrier name - Parcelforce

Shipping method - Express48 Large

Thanks

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Seller_WDBlM63N2MqW9
In reply to: Sakura_Amazon_’s post

It would seem hre is no specific carrier name as imDHL and Evri, some are Royal Mail.

Seller support said its not their issue and gave an email to appeal the tracking. as there seems there are multiple sellers thats a lot of appeals so would it not be easier to simply look into this as not the 1st time this has happened and fix the issue?

case id 9873319982

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Seller_CtjwhmxNQjf3Y
In reply to: Sakura_Amazon_’s post

Carriers affected =

EVRi (Evri Collection) (Standard Parcel) (Std UK Dom_1)

85 Parcel tracking numbers affected (all 100% valid and delivered)

Seller case ID = 10 June 2024 at 11:04:39 am BST (9874383562)

Thanks

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Seller_IfSV5eBt32Mxj
In reply to: Sakura_Amazon_’s post

Hi @Sakura_Amazon_

case ID: 9874613312

Carrier: Royal Mail - Royal Mail Tracked 48

Order shipped from the 28th May affected, even though they have valid tracking numbes and numerous scans and delivery scans.

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Seller_aHD0zBpDlhjBt
In reply to: Sakura_Amazon_’s post

Carrier: APC - APC Overnight

Delivery Methods: RAPID APC Mail Pack (1kg) - APC Overnight - RAPID APC Scotland NC4

Case ID: 9873443212

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Seller_CDBqTLcrVehev
In reply to: Sakura_Amazon_’s post

Carrier: Royal Mail tracked 48

Case: 9873932592

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Seller_PTena7LrLt9Wh
In reply to: Sakura_Amazon_’s post

Hi Amazon, I use Royal Mail tracked 48 and 24 and for two years had 100%, Today upon checking its dropped to 92.45%, please resolve this matter.

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Seller_PTena7LrLt9Wh
In reply to: Seller_PTena7LrLt9Wh’s post

You can track your issue at case ID: 9874569902

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Seller_pua4N9yRGwzb5
In reply to: Sakura_Amazon_’s post

Ours is case ID 9873632102

Carrier name - Royal Mail

Shipping Method - Tracked 24, Tracked 24 letterboxable

All items show a valid tracking, checked on Royalmail, all feature at least a scan and in most cases show delivery made.

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Seller_Y9fFZ8oEs17ES
In reply to: Sakura_Amazon_’s post

@Sakura_Amazon_

Carrier APC Overnight

Next Day Courier Pack (CP16) & Mail Pack (MP16)

case ID: 9874783012

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Seller_6A9BM76EEV5EG
In reply to: Seller_pbWIrPKbTsshy’s post

Yodel also affected for some deliveries

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Seller_ZQyopdiwkUHOZ
In reply to: Seller_pbWIrPKbTsshy’s post

Only use Tracked 24/48 and we've suddenly had some on ours, too. Been 100% since the switch over happened and all the numbers are fine when checking, so probably an Amazon glitch.

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Seller_UdCB3aWxjRwo9
In reply to: Seller_pbWIrPKbTsshy’s post

Our VTR is suddenly dropping as well, around the same date range as yours too (from 23rd May). We use RM tracked 24 and 48 and each day more are added to the VTR report. All have had scans and delivered on time but yet "has valid tracking" column are all 'nos'. We've now just lost Premium delivery at our busiest time running up to Fathers Day.

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Seller_UoJyvtLggZ5fz
In reply to: Seller_pbWIrPKbTsshy’s post

Yes, same here. still not sort out yet.

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Seller_BIQxFeBEwN7wY
In reply to: Seller_pbWIrPKbTsshy’s post

we got the same issue.

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