Hi
has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?
Yes a bulk of my premium next days have been affected. Mine are evri and DHL. SS useless as always and not that helpful saying wait 10 days which will lose me my premium delviery and massive losses in revenue. The gave me an appeals email! premium delivery needs to bee 100% VTR to be able tyo stay in it! This happened last year and dropped to 40% but amazon did sort it quickly after many sellers contact them.
Same but for me its 29th may to 31st. All have valid tracking and are delivered on time but Amazon are counting these are invalid .
Ours are all from 30th - 31st. Almost 300 orders showing as without valid tracking, but they have been sent in exactly the same way since VTR was introduced. Obviously an Amazon issue, but hopefully one they recognise and fix soon!
Same here - but more worryingly the defect report is missing approx 50% of actual delivery dates even though it is a fully tracked service and we can see the delivery dates but Amazon are considering them non delivered! This seems to be happening all through May!
Maybe a Moderator could look into this urgently as our delivery dates are being padded unfairly due to a drop in metric
I have telephoned Account heath team, who have advised me to create a separate case in seller support.
I would advise everyone here to do the same as the mor oof us that create a case to highlight a serious tehnical issue, the faster and more awareness we will get to fixing this issue.
Also tagging Amazon support staff as i did in my previous reply would also help us all out if you can.
If we don't get this fixed quickly we may start unfairly getting removed form selling in categories.
Thanks
Hello Sellers,
Thank you for tagging us here. We are looking into this, and I would like to ask you to provide the following details:
We appreciate your collaboration !
Regards,
Sakura
Hi @Sakura_Amazon_
Our case Id is 9873943392
Carrier name - EVRi Corporate
Shipping methods - EVRi 24hr, EVRi Standard 48Hr, EVRi Standard 48Hr with Signature
Carrier name - Parcelforce
Shipping method - Express48 Large
Thanks
It would seem hre is no specific carrier name as imDHL and Evri, some are Royal Mail.
Seller support said its not their issue and gave an email to appeal the tracking. as there seems there are multiple sellers thats a lot of appeals so would it not be easier to simply look into this as not the 1st time this has happened and fix the issue?
case id 9873319982
Carriers affected =
EVRi (Evri Collection) (Standard Parcel) (Std UK Dom_1)
85 Parcel tracking numbers affected (all 100% valid and delivered)
Seller case ID = 10 June 2024 at 11:04:39 am BST (9874383562)
Thanks
Hi @Sakura_Amazon_
case ID: 9874613312
Carrier: Royal Mail - Royal Mail Tracked 48
Order shipped from the 28th May affected, even though they have valid tracking numbes and numerous scans and delivery scans.
Carrier: APC - APC Overnight
Delivery Methods: RAPID APC Mail Pack (1kg) - APC Overnight - RAPID APC Scotland NC4
Case ID: 9873443212
Carrier: Royal Mail tracked 48
Case: 9873932592
Hi Amazon, I use Royal Mail tracked 48 and 24 and for two years had 100%, Today upon checking its dropped to 92.45%, please resolve this matter.
You can track your issue at case ID: 9874569902
Ours is case ID 9873632102
Carrier name - Royal Mail
Shipping Method - Tracked 24, Tracked 24 letterboxable
All items show a valid tracking, checked on Royalmail, all feature at least a scan and in most cases show delivery made.
@Sakura_Amazon_
Carrier APC Overnight
Next Day Courier Pack (CP16) & Mail Pack (MP16)
case ID: 9874783012
Yodel also affected for some deliveries
Only use Tracked 24/48 and we've suddenly had some on ours, too. Been 100% since the switch over happened and all the numbers are fine when checking, so probably an Amazon glitch.
Our VTR is suddenly dropping as well, around the same date range as yours too (from 23rd May). We use RM tracked 24 and 48 and each day more are added to the VTR report. All have had scans and delivered on time but yet "has valid tracking" column are all 'nos'. We've now just lost Premium delivery at our busiest time running up to Fathers Day.
Yes, same here. still not sort out yet.
we got the same issue.