VTR ISSUES 28th of may!!
Hi
has anyone had any VTR issues this morning amazon sent us a message regarding our vtr and after checking all the tracking numbers on our VTR Sheet they are all valid we use integration via royal mail and evri never had a issue everything goes tracked tracking always been 100% but it seems all the tracking numbers entered on the 28th of may seem to be invalid. we have checked them against other orders and they are entered fine. all of them other than 1 have been delivered (LOST IN TRANSIT) we have messaged seller support about this waiting to hear back. anyone else had this issue?
Seller_WDBlM63N2MqW9
Yes a bulk of my premium next days have been affected. Mine are evri and DHL. SS useless as always and not that helpful saying wait 10 days which will lose me my premium delviery and massive losses in revenue. The gave me an appeals email! premium delivery needs to bee 100% VTR to be able tyo stay in it! This happened last year and dropped to 40% but amazon did sort it quickly after many sellers contact them.
Seller_TX7yhVegrfOrA
Same but for me its 29th may to 31st. All have valid tracking and are delivered on time but Amazon are counting these are invalid .
Seller_Hp3OsXWzEtgt4
Ours are all from 30th - 31st. Almost 300 orders showing as without valid tracking, but they have been sent in exactly the same way since VTR was introduced. Obviously an Amazon issue, but hopefully one they recognise and fix soon!
Seller_abTsmQFPZV3Uc
Same here - but more worryingly the defect report is missing approx 50% of actual delivery dates even though it is a fully tracked service and we can see the delivery dates but Amazon are considering them non delivered! This seems to be happening all through May!
Maybe a Moderator could look into this urgently as our delivery dates are being padded unfairly due to a drop in metric
Seller_CtjwhmxNQjf3Y
I have telephoned Account heath team, who have advised me to create a separate case in seller support.
I would advise everyone here to do the same as the mor oof us that create a case to highlight a serious tehnical issue, the faster and more awareness we will get to fixing this issue.
Also tagging Amazon support staff as i did in my previous reply would also help us all out if you can.
If we don't get this fixed quickly we may start unfairly getting removed form selling in categories.
Thanks
Sakura_Amazon_
Hello Sellers,
Thank you for tagging us here. We are looking into this, and I would like to ask you to provide the following details:
- Carrier name and shipping method
- Case ID ( please report an issue to Seller Support)
We appreciate your collaboration !
Regards,
Sakura
Seller_rlSGAOSkWpGDD
Ours is case ID 9874254132
Carrier name - Royal Mail
Shipping Method - Tracked 48,
DPD nextday
All items show a valid tracking, checked on Royalmail, all feature at least a scan and in most cases show delivery made.
Seller_UdCB3aWxjRwo9
Hi,
Our case ID is 9877153892
Carrier Name: Royal Mail - Tracked 24, Tracked 48, RM24 Large letter
Many thanks.
Seller_1O9Zf9odnBBK5
Case ID: 9874007282
Yodel - Xpress
Seller_5pFZ66Mj9xyw9
Our Case ID - 9877512632
Carrier - Royal Mail
Shipping Method - T48 & T24
Thanks
Seller_WDBlM63N2MqW9
Hi, are you going to help with this issue?
Seller_RxyI5hIh398aX
Case ID 9878065132.
Carrier name : APC Overnight
Method : Next day
Seller_dofKVLGUbf5xv
Same issue dates 29th -31st May
Seller_JCZl02uH3MKE7
Hi @Sakura_Amazon_
Case Id : 9877827002
Carrier name : Royal Mail
Shipping methods : Royal Mail 48
Seller_abTsmQFPZV3Uc
Case ID 9877996632
Royal Mail Tracked 48 & 24 services affected
They are showing as not delivered when we can clearly see they were delivered and on time
Seller_BXv7P6FsvKqSz
@Sakura_Amazon_ @Winston_Amazon
We're affected by this too, near perfect VTR score, now dropped below 95% over the last 2 days.
We've also received the low VTR email.
Case ID is 9878412422
Couriers affected - Royal Mail, Evri, APC & Parcelforce
Seller_d8Jy8m7vsJ9bJ
Case ID: 9878241642
Carrier name and shipped method: 99% of them are Royal Mail Tracked 48, although one that's on the VTR report is DPD - Parcel Next Day.
All orders shipped from 27 May onwards. Most have promised delivery date of 1/06/ but most were delivered before that date. On every single order I've checked so far, they have all been scanned as delivered (and have tracking history) and even have a photo proof of delivery.
Our VTR has dropped to 89.93% due to this issue.
Seller_6A9BM76EEV5EG
Yodel also affected for some deliveries
Seller_ZQyopdiwkUHOZ
Only use Tracked 24/48 and we've suddenly had some on ours, too. Been 100% since the switch over happened and all the numbers are fine when checking, so probably an Amazon glitch.
Seller_UdCB3aWxjRwo9
Our VTR is suddenly dropping as well, around the same date range as yours too (from 23rd May). We use RM tracked 24 and 48 and each day more are added to the VTR report. All have had scans and delivered on time but yet "has valid tracking" column are all 'nos'. We've now just lost Premium delivery at our busiest time running up to Fathers Day.
Seller_UoJyvtLggZ5fz
Yes, same here. still not sort out yet.
Seller_BIQxFeBEwN7wY
we got the same issue.
