All listings suspended, ID successfully verified, 10 year seller, bug in system?
Last week our withdrawals were stopped as pending ID verification. On Friday we get an email to say we have sucessfully been verified and funds were accessable again. Now since Saturday all our listings have been suspended. There are no reasons on our account. Seller support say our account is all in good standing and active. But it isn't. In account health at the bottom it says "Funds are held because you have not completed the identity verification process." however I click through and it says "Verification Completed Successfully" and all is Green. I think this might be a glitch. We have lost 2 days of sales this weekend with 75% of our business relying on Amazon.
Any help would be very much appreciated!
Active cases with no solution / response: 11566561592 and 11570569942
Can you help? @Danny_Amazon @Ezra_Amazon @Spencer_Amazon @Julia_Amzn @Abella_Amazon I see you have helped people in similar positions before.
All listings suspended, ID successfully verified, 10 year seller, bug in system?
Last week our withdrawals were stopped as pending ID verification. On Friday we get an email to say we have sucessfully been verified and funds were accessable again. Now since Saturday all our listings have been suspended. There are no reasons on our account. Seller support say our account is all in good standing and active. But it isn't. In account health at the bottom it says "Funds are held because you have not completed the identity verification process." however I click through and it says "Verification Completed Successfully" and all is Green. I think this might be a glitch. We have lost 2 days of sales this weekend with 75% of our business relying on Amazon.
Any help would be very much appreciated!
Active cases with no solution / response: 11566561592 and 11570569942
Can you help? @Danny_Amazon @Ezra_Amazon @Spencer_Amazon @Julia_Amzn @Abella_Amazon I see you have helped people in similar positions before.
3 replies
Spencer_Amazon
Hello @Seller_tAPzut4DmiXHV,
I checked with our partner team and your listings are active again and orders are pending. Can you please confirm?
Regards, Spencer
Seller_Jl0QHDp7ab1Ha
Hi Spencer
We have an urgent KYC verification request.
We are a seller with annual sales of £2 million. Normally, we're given 30 days to submit our KYC verification documents.
However, our account was closed on the first day, and all our listings are currently deactivated.
This is a significant impact on us, as we're currently experiencing Prime Day deals.
Our FBA inventory is valued at nearly £300,000, and we're desperately seeking your assistance.
Currently we submitted
- VAT filings must also include the submission receipt reference
Rest of other two documents they have already accepted
You can move to our post (I have mentioned you)
Spencer_Amazon
Hello @Seller_Jl0QHDp7ab1Ha,
I am aware, I have been working with you on your original thread.
Let´s continue communicating there.
Regards, Spencer
