We have a shipment that has been received, the amount of units received is correct and all units showing in the inventory ledger, but no stock (there were 5 ASIN on shipment) is showing for any of the units in our inventory. No units are showing at all, either as "available", or "reserved". On top of this before being received when the shipment was "In Transit" the units never showed as "inbound" in the inventory, so we were slightly worried even before they were received.

We have sent hundreds of shipment to Amazon and never seen this issue, this is our first shipment to a new area and we are wondering if there might be an Amazon glitch causing a link issue. Amazon seller support as expected have been less than useful, so thought would try here just in case anyone has had the same issue.

Thanks

I have sent 520 units to the Fulfilment Center on 21st December 2023. Now When I am asking seller support to investigate, they are asking me to provide the proof of ownership? I am the brand owner. Also why the shipment (which is already received and closed by Amazon) data is not enough to check? I AM LITERALLY FRAUSTRATED FROM SELLING ON AMAZON.

ASIN B0BV6JBMQG

Inventory sent : 50

Total Units Sold: 15

Missing Units: 35

ASIN B0BV6D8N34

Inventory sent: 50

Total Units Sold: 9

Missing Units: 41

ASIN B0C1K1S88D

Inventory Sent: 100

Total Units Sold: 0

Missing Units: 100

ASIN B0C1K3P3QF

Inventory sent: 100

Total Units Sold: 16

Missing Units: 84

Case IDs 9758630412

Shipment ID: FBA15HKSJ8VZ

Reference ID: 8QRTOGYM

We sent in a single box shipment at the start of September with 76 units of the same 1 SKU. This was received and all units present on 07/09/24, then on 14/09/24 all 76 units were removed from the shipment - this can all be seen on the inventory ledger under the "receipts" event type.

Seller Support won't budge at all, they're basically saying we sent in a 20kg box that had absolutely nothing in it.

We've had the odd few items go missing from shipments before, and sometimes had to absorb the loss but this is just ridiculous. We can't just lose out on hundreds of pounds because of some stupid mistake.

They weigh the boxes when they check in so how do they explain a 20kg cardboard box supposedly having nothing but thin air inside of it?

Any help on where to turn to next would be hugely appreciated.