We submitted documents for the verification of the seller’s account for Amazon UK. After few hours we received an answer-

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support with any questions you may have or if you believe there was an error:

https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

For more information on selling requirements, go to "Information required to sell on Amazon":

https://sellercentral-europe.amazon.com/help/hub/reference/G201200780

Kind regards,

Amazon Payments

_____________________________________________________________

What this means and how to properly appeal??

We were not told what the problem was, how can you find out which document was rejected?

Our company is registered in India as a sole proprietorship firm but in the Business details on amazon it's showing as "Privately-Owned Business". I am not sure if this is the issue?

Help me please.

Hi if anyone could assist I am trying to operate within the UK market:

I have received the below email with no reasons to explain as to why this has happened.

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support/Selling Partner Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

I believe I have met all KYC requirements and don't have any duplicate accounts. Documents I have provided are as follows:

- UK Passport - UK bank statement (Home address) - UK Bank Statement (Business Address in Company Name) - Debit card details matching UK Business Account All statements dated within last 30 days

- UK Certificate of incorporation and models or articles

I also received the below error message on account information

Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.

If anyone could kindly advise how i should address this situation so i can get my account opened?

hello all,

in the last two weeks, I received several request to verify my charging method.

Please note that nothing on my card got changed, expiry date is in 2026, and every single time I verify it (which costs me 1 GBP), I receive a confirmation that it as verified, and then a day later an email stating:

*****

We were unable to verify the credit or debit card information that you provided for your account. As a result, any payments to your bank account will be suspended until you update your charge method.

*****

Anyone had the same issue?