Unable to Relist ASIN, 8 calls/chats are just going round in circles! HELP!
I have had an account for over 8 years. Amazon regularly ask for compliance documents, which I always supply and are accepted. On Sept 29th I was met with a compliance request, so on the same day, I submitted the SDS requested. In October and November, i asked when it would be reviewed. I was told to be patient. December 25th comes and I am met with the RED warning "Your account is at risk of deactivation". The ASIN in question was deleted. It had over 1000 reviews on it. I've spent the last 2 days, back and forth with a different person, who can't solve reinstating the ASIN, and have tried the proposed solutions about 8 times each. Try "Adding product by catalogue", "Add product by Spreadsheet", And as asin does not appear in the catalogue, this solution does not work. I am also suggested to submit the SDS in product compliance, but I get the "unable to upload file error" every time. I just need to find a way to either get ASIN reinstated, or migrate the reviews to another ASIN, or whatever solution. No one can grab hold of the issue, and I remember a year or so ago, I spoke to a really helpful member in this Irish call centre, who worked my issue through from start to finish, but right now, I'm just getting passed over by every representative. You can't speak to a manager, you can't escalate it, and it all feels like my amazon business (which I rely on to pay my bills) is being massively impacted, because the team didn't review my SDS which I sent the same day! Some advice would be greatly appreciated
Case ID
11993728552
Unable to Relist ASIN, 8 calls/chats are just going round in circles! HELP!
I have had an account for over 8 years. Amazon regularly ask for compliance documents, which I always supply and are accepted. On Sept 29th I was met with a compliance request, so on the same day, I submitted the SDS requested. In October and November, i asked when it would be reviewed. I was told to be patient. December 25th comes and I am met with the RED warning "Your account is at risk of deactivation". The ASIN in question was deleted. It had over 1000 reviews on it. I've spent the last 2 days, back and forth with a different person, who can't solve reinstating the ASIN, and have tried the proposed solutions about 8 times each. Try "Adding product by catalogue", "Add product by Spreadsheet", And as asin does not appear in the catalogue, this solution does not work. I am also suggested to submit the SDS in product compliance, but I get the "unable to upload file error" every time. I just need to find a way to either get ASIN reinstated, or migrate the reviews to another ASIN, or whatever solution. No one can grab hold of the issue, and I remember a year or so ago, I spoke to a really helpful member in this Irish call centre, who worked my issue through from start to finish, but right now, I'm just getting passed over by every representative. You can't speak to a manager, you can't escalate it, and it all feels like my amazon business (which I rely on to pay my bills) is being massively impacted, because the team didn't review my SDS which I sent the same day! Some advice would be greatly appreciated
Case ID
11993728552
1 reply
Zyan_Amazon
Hello,
This is Zyan from Amazon, and I am here to assist you.
I understand you have had an account for over 8 years and regularly submit compliance documents when requested. On September 29th, you submitted the Safety Data Sheet as requested for your borax-based product. Despite following up in October and November, the document was not reviewed until December 25th when you received a warning that your account was at risk of deactivation. The ASIN with over 1000 reviews was deleted, and you have spent the last 2 days trying different solutions suggested by support representatives without success. You cannot add the product back through the catalogue or spreadsheet methods, and you receive an error when trying to upload the SDS through product compliance.
I want to educate you that borax-based products require Safety Data Sheet documentation due to chemical safety regulations and fall under Chemical Safety and Compliance policy because borax is a regulated chemical substance. When an ASIN is removed for compliance reasons, the SDS must be submitted through the Compliance Dashboard for each affected ASIN to have it reinstated. To resolve this issue, please go to your Account Health page and locate the specific violation related to this ASIN. Click on the Submit Appeal button associated with that violation, and then upload your Safety Data Sheet document through that appeal process. This is the proper channel for submitting compliance documents and requesting ASIN reinstatement for chemical safety violations.
Please navigate to your Account Health page, find the violation for the deleted ASIN, click Submit Appeal, and upload your SDS document. The compliance team will review your submission and provide a decision on reinstating your ASIN. If you continue to experience technical errors during upload, try using a different browser or clearing your cache before attempting again.
The community and I are here to support you.
Regards,
Zyan
