I have had an account for over 8 years. Amazon regularly ask for compliance documents, which I always supply and are accepted. On Sept 29th I was met with a compliance request, so on the same day, I submitted the SDS requested. In October and November, i asked when it would be reviewed. I was told to be patient. December 25th comes and I am met with the RED warning "Your account is at risk of deactivation". The ASIN in question was deleted. It had over 1000 reviews on it. I've spent the last 2 days, back and forth with a different person, who can't solve reinstating the ASIN, and have tried the proposed solutions about 8 times each. Try "Adding product by catalogue", "Add product by Spreadsheet", And as asin does not appear in the catalogue, this solution does not work. I am also suggested to submit the SDS in product compliance, but I get the "unable to upload file error" every time. I just need to find a way to either get ASIN reinstated, or migrate the reviews to another ASIN, or whatever solution. No one can grab hold of the issue, and I remember a year or so ago, I spoke to a really helpful member in this Irish call centre, who worked my issue through from start to finish, but right now, I'm just getting passed over by every representative. You can't speak to a manager, you can't escalate it, and it all feels like my amazon business (which I rely on to pay my bills) is being massively impacted, because the team didn't review my SDS which I sent the same day! Some advice would be greatly appreciated

Case ID

11993728552