I am a seller on Amazon Handmade, I create handmade jewellery.

Last week I noticed that the departmental best seller top 100 ranking has dissapeared from my product listing pages information. I used to always have the Top 100 in Handmade Drop and Dangle Earrings or Handmade Pendants information displayed down the page, so I could click on that and see where I was on the list, also on the most wished for and most gifted.

Now, all that shows is the Top 100 in the whole of the Handmade department. I can't find the Top 100 list anymore.

I have reached out to Amazon and after 6 days I have not had a response, I have contacted them on X and have been told to wait but my case is showing as having been transferred. There is no response or no way to edit or chase it.

I don't know if this is some kind of technical issue with the site or my listings, if they have done away with departments on handmade or tje ranking altogether, or some other problem but I am hardly getting any orders. I always found that when I had sales which made myt items showing up in the Top 100, more would follow.

Please could someone tell me what's going on here, if it's something I can fix tell me so I can do it! Existing Case Number: 10426891982

@Julia_Amazon@Winston_Amazon@Angie_Amazon@Sakura_Amazon_