I am writing to address the recent suspension of my Amazon Seller account under Section 3 of the Amazon Services Europe Business Solutions Agreement. While I understand the importance of adhering to Amazon’s policies, I believe there may be a misunderstanding regarding my account.

I have thoroughly reviewed my account performance, and I can confirm that no visible violations or breaches of the Amazon Restricted Products policy are present. Despite this, my account has been suspended, and I am unable to determine the specific cause based on the provided details.

To clarify the matter and resolve this issue promptly, I am including the requested information below:

How my account has not violated the Amazon Restricted Products policy:

My account strictly adheres to Amazon’s policies and guidelines. I carefully ensure that all listed products comply with applicable laws and Amazon’s restricted product policies.

Evidence that shows my account complies with the Amazon Restricted Products policy:

Attached invoices and certifications for the listed products.

Documentation proving the legality and compliance of my inventory.

Screenshots of my account health page, showing no violations.

Additionally, I would like to emphasize that my account's suspension might have resulted from an error. I kindly request your team to review the matter thoroughly. If further documentation or clarification is required, I am more than willing to provide it.

I value the opportunity to sell on Amazon and am committed to maintaining compliance with all policies. Please let me know the next steps or actions needed to resolve this issue efficiently.

Thank you for your understanding and support.

Best regards

Hello Amazon Citizens,

I am selling Adult products on Amazon. Few days ago my account has deactivated due to selling 'Half Body Sex-Doll' which violates restricted product policy. Boys, we cannot list Products that replicate human body parts or organs and I just knew this after having deactivation notice. Customer service told me to make a Plan of Actions and submit

Can someone help me to improve this and add some points :/

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Dear Seller Performance Team,

Thank you for your opportunity to appeal this kind of deactivations done by the seller community. My seller account is deactivated due to Listing

What went wrong here

I have not read the 'Restricted Products' page properly and listed some adult half body sex dolls which replicates human body parts and that was the reason for this violation. I had gone through the Amazon Adult products and Explicit sexual imagery guidelines thoroughly and not went through the 'Restricted Products' page.

Plan of Actions

1. Root cause

• Listed restricted products (Sex toys that replicate human body parts)

• Incorrectly categorizing products

• Product description did not follow some policies and best practices

2. Corrective actions

• Deleted the products that violated policies on the deactivation email immediately and deleted similar products that violates this policy

• Stop having sales for the specific products type

• Read 'Restricted Products' page thoroughly

• Studied 'Product Details Policies' page thoroughly

• Having assistance and guidance from customer support agents Saraan and Shik to prevent this type of issues in the future

• Since I sell other Amazon market places, I referred policies and guidance on each market place

• Spoken with other sellers and Watched 'Restricted Products' video on the Seller University to stop having deactivations

3. Preventive actions

• I will not list and sell any products that replicate human body parts or organs in the future

• Future product descriptions will follow guidelines and regulated local laws that are listed on the 'Product Description Policy' page

Hello,

our account was deactivated by Section 3, due to Restricted Product Policy violation.

What happend:

On 11.05 we receive notification that we have list an illegal drug, we immediately close and delete this ASIN.

2 months later we receive notification that we have to submit a PoA or our acc will be deactivated.

Then we prepare a PoA that was rejected, and 1 month later our acc was deactivated.

Following amazon instruction we submit 2-3 action plans and everytime they reject asking for PROOF OF COMPLIANCE.

Few days ago we succesfully remove Restricted policy violation from our AH. Amazon accept our documents but do not reactivate this ASIN BUT remove the violation from our account.

Then they ask for new PoA to reactivate our ACC and after we submit it, they again reject it asking for same PROOF OF COMPLIANCE with RESTRICTED POLICY violation.

We contact AH Specialist but they tell us that they cannot help us because different team will check the PoA.

Does anybody here know what kind of documents or explanation or what else is this Proof of compliance ?

Thank you in advance