No End of Day Form
We are getting the error:
"No shipments are available to generate the end-of-day form"
Despite having generated plenty of shipments today through Buy Shipping Royal Mail.
Has anyone had this happen before? I'm sure the driver will still take them but I'm more worried about VTR.
No End of Day Form
We are getting the error:
"No shipments are available to generate the end-of-day form"
Despite having generated plenty of shipments today through Buy Shipping Royal Mail.
Has anyone had this happen before? I'm sure the driver will still take them but I'm more worried about VTR.
69 replies
Seller_0UsCN5pKkU6bJ
Looking at my OBA account online it looks like it didn't create any orders on there from yesterday for the ROYAL MAIL 24\48 items. It did create the paperwork for my ROYAL MAIL TRACKED 48 items. These are only created on the OBA system when the are scanned.
Seller_g1iS3CyD4zQ2y
This is still down as of 12.27pm 150825.
Seller_AYvnXqYWy3EsQ
Good news, it seems to be working. Fingers crossed you'll find the same too.
It was pretty annoying what happened yesterday and hopefully, there will be no repeats.
Seller_nzd3XpaZpr8Gb
Still nothing again today.
Absolutely ridiculous that we haven't had a reply to our case nor any announcements from Amazon.
Seller_ufS7ukKSi6KYQ
No end of day manifest for me today or yesterday
Seller_ufS7ukKSi6KYQ
I am trying to do an Emergency manifest as others have suggested at : obaemergency .royalmail . com When I get to the Postage Product dropdown I do not have the option of CRL for standard RM24 or RM48. Does anybody know what to pick for this class of post? Thanks
Seller_FkZzyIV0oL4QS
I've contacted live chat and sent screenshots; they confirmed they're addressing the issue and manifests should appear soon, including backdated ones.
I also spoke with Royal Mail by phone, and they advised against submitting parcels without a manifest, as the issue remains unclear and they’re unsure if postage has been charged to the account. I can’t access this information on my Royal Mail account either.
Support suggested clearing cache and cookies and trying another browser, but it hasn’t helped. My customers will be upset about delays, so I’m considering emailing them to explain, but I’ll wait to see if the issue resolves. With only 30 minutes until the post office collection, this is very stressful.
Seller_Nx3Da5XPngGEm
Same here for the past 2 days had to use emergency manifest form
Seller_QHJyNkagGiCWP
Yes exactly the same I have cancelled labels and redone in RM site not ideal, I have opened a case and they told me there not a problem and I did not need to print them, they really do not know what they are doing, I have sent previous manifests to show what I normally receive.
Seller_gyP7QgSmDXuID
Received the following message from Seller Support:
“Hello from Amazon Selling Partner Support,This is in response to your email regarding the issue you've encountered with the end-of-day form not being generated.After reviewing your account, we’ve confirmed that your designated carrier is Royal Mail. Please note that Royal Mail no longer requires an end-of-day form or scan form for shipments. As a result, the system does not generate this document for your orders.For more information, please refer to the link below:"End-of-Day form"- https://sellercentral-europe.amazon.com/help/hub/reference/GRCGPC8WMSELHC2Q
Surely this can’t be right?
Seller_0NQ6YvMebySwY
seller support system even do not understand what we are talking about it here, I have use emergency postage with the help of link provided here in this forum hopefully Royal Mail understand and process our parcel otherwise we all are in big trouble
