Credit Card Chargeback Claims
I sold in November 2023, and the customer filed a credit card chargeback claim in February 2024. After I provided proof of delivery, Amazon rejected the customer's request. (The customer filed a return during this period, and I provided a prepaid label, but never received the return.) Then the customer applied for a credit card chargeback claim again in May 2024. And it was successful. At this time, Amazon did not notify me to submit the information. Direct refund.
And now I have not received the return. And the customer also received a refund.
I want to know what to do in this situation? This is a very high-value item.
12 replies
Seller_JQ2Dj853XJZRt
try the report abuse option. It has worked for us
https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund
Seller_roNdLQpqbVoOH
As someone mentioned on the thread below, this may be a new twist on INR scams.
https://sellercentral.amazon.com/seller-forums/discussions/t/6bb7b5d8-ed75-46c6-9220-4e186ed5642c
A quick search of the forums does indicate this is becoming more common.
Maybe you can find a mod willing to help sort this out via an appeal (assuming the refund was charged to your seller account and Amazon didn't foot the bill).
Danny_Amazon
Hello @Seller_EB3BbN39QTOsy- thanks for looking to the forums for some insight on this topic, and I do appreciate the support offered by both @Seller_JQ2Dj853XJZRtand @Seller_roNdLQpqbVoOH in looking to help you navigate this.
It is true that Amazon may have limited ability to impact such situations when the financial institution has made their decision. I would like to investigate this on your behalf though if you could share a case ID associated with your appeal.
In the meantime, I will link to the best practices on this page which help share methods for avoiding such situations moving forward, and this page overviewing how to respond to a chargeback claim, in case there's any useful information for you, though based on the timeline here I imagine you'll have already reviewed.
Thanks in advance,
Danny
