Submit Food and Product Safety Compliance Test Reports
Hello Amazon,
We've received notification emails about missing product safety compliance information for a few ASINs. However, we cannot find a way to submit our test reports except quoting to the 3rd party TIC providers.
Can you guide us on how to submit the test reports we have already got please?
Thanks,
Submit Food and Product Safety Compliance Test Reports
Hello Amazon,
We've received notification emails about missing product safety compliance information for a few ASINs. However, we cannot find a way to submit our test reports except quoting to the 3rd party TIC providers.
Can you guide us on how to submit the test reports we have already got please?
Thanks,
16 replies
Kai_Amazon
Hi @Seller_DUaW4kjiJ7BxD, Thank you for reaching out to us. Here are the steps I recommend to submit food and product safety compliance test reports for ASINs
1. Go to the Performance tab in Seller Central and select “Account health”. Under “Policy compliance”, click on “Food and product safety issues” to identify the specific ASINs that need compliance documentation.
2. For each ASIN, click “Submit” under the “Next steps” column to upload the test reports and other required documentation. Be sure to provide all the information requested.
If you believe the compliance requirement does not apply to your product, you can submit an appeal by selecting the “Submit appeal” option. Provide a clear explanation and any supporting evidence.
Best,
Kai
Kai_Amazon
Hi @Seller_r1z5k5KqDStfm
Thank you for sharing your case ID with us. Due to European Directive and Standard regulations, as well as Amazon’s requirements, products are classified as toys depending on various characteristics, including their play value, child-appealing characteristics, manufacturer recommended minimum age, as well as other factors.
Please refer our new policy for children’s toys.
We appreciate your commitment to following proper compliance procedures.
Best,
Kai
Seller_r1z5k5KqDStfm
@Kai_Amazon
That really is not a helpful reply, can you actually look at the detail and then look at your link, the link is for your own branded items.
These are branded products and the brand supplies the compliance documents for and always has done, these are not our brands
We have supplied you the compliance documents that are 100% accurate, EN71s, testing EC Declaration of Conformity.
Do you not understand these are not our products !
You have just said that you will not accept compliance documents from manufacturers !
I will, pass this onto our contacts at Fila Lyra EDX TickiT Daler Rowney etc and let them contact Amazon as this is crazy in fact I still believe this is a complete error and for some reason you think these are our brands
Seller_xr22BnZbDOrYD
What is the price for each item that has Documents
Seller_r1z5k5KqDStfm
@Kai_Amazon
Not heard from you for 3 days since last reply
We do follow all compliance and have always supplied the correct documents, in this case you are not allowing us to do so
Again you do realise these are other brands products that we have all compliance for ! and they do completely comply with all European Directives, you have also always accepted them.
Can you please expand on why you think they need 3rd party testing
Kai_Amazon
Hi @Seller_r1z5k5KqDStfm, Sorry for the late reply. Please note that TIC testing must be conducted by an approved TIC testing lab as listed in our help pages. This requirement applies to all the products. Once any seller submits and receives approval for the TIC testing on a particular ASIN, all sellers can list on that ASIN. After approval, your Account Health Dashboard will be updated to reflect compliance with testing requirements.
Please contact Seller Support for more information.
Best,
Kai
Seller_r1z5k5KqDStfm
Hi @Kai_Amazon
Thanks for getting back to me
The products in question are international brands that you have always accepted the relevant compliance documents we provide you that are sent directly from the companies ! there is not one reason for us to supply 3rd party testing for brands that already supply it.
Look at these examples please
ASIN B005DSU8I8, Fila Lyra
B07NGV21YQ EDX
We have all the relevant documentation and we have passed it onto Amazon this has always been the way it is done... why would we ever get this 3rd party tested !
All products have been accepted by Amazon and we have all the acceptance on heath
It is an error where it has been put under Policy not Compliance, again these are not our brands
It is causing massive issues and the responses are ridiculous, the idea that sellers need to 3rd party test other brands products is completely insane
Kai_Amazon
Hi @Seller_r1z5k5KqDStfm, Thank you for reaching out regarding Amazon's policy. I understand this may cause inconvenience, but compliance with Amazon's toy safety standards and regulations is mandatory. This requires either annual testing or verification of existing test documents by a Third-party Testing, Inspection and Certification (TIC) service provider.
Please contact Seller Support if you have any questions.
Best,
Kai
Seller_fPYd1Voi5RTjs
Hello,
1. Go to the Performance tab in the vendor center and select "Account health". Under "Policy compliance", click on "Food and product safety issues" to identify specific ASINs that require compliance documentation.
2. For each ASIN, click the "Submit" button in the "Next steps" column to upload test reports and other required documents. Make sure you provide all the requested information completely.
You say;
however, there is no button or tab to add documents in this section. If you could share a visual guide on how to add the documents we have here, I would appreciate it.
Kai_Amazon
Hi @Seller_fPYd1Voi5RTjs,
Thank you for reaching out to us. For your appeal, you need to enter additional comments instead of documentation.
Appeal a compliance requirement for a product
- Go to Performance and select Account Health.
- Under Policy compliance, click Food and product safety issues.
- Under the Next steps column, click Submit for the product you’re taking action on.
- Select Appeal request, then select the reason for appeal from the drop-down menu.
- Enter additional comments that are required to support or clarify your appeal.
- Click Submit to send your submission for our review.
If you have any questions, please contact Seller Support and share your case ID with us.
Best,
Kai
