Countries
Read only
Requested refund on label that was not used, but rejected because "item is in the mailstream"
I accidentally printed a shipping label with the wrong dimensions. I requested a refund and reprinted the label with the correct dimensions. Now I received an email from Amazon stating:
"USPS has rejected the postage refund you requested for order on 9/18/24 for the following reason: The item is in the mail stream."
This is incorrect. The label was never used. I opened a Case ID 16498655321 and was told to file a Safe T Claim. I tried to do that but it says:
"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details"
What am I to do? I cannot see the original tracking number (that was not used), only the one that was used to ship the order. Mods? Any help?
Thanks!
25 replies
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, did you request a refund from USPS directly per the instructions outlined on Refunds of Buy Shipping fees? I will take a look at your case now and see if I can escalate to our partner team. Thank you!
Seller_xKnYF1sB3jmtJ
and "filing a claim" online with USPS is a literal SLAP in the face JOKE --- they literally deny ALL CLAIMS and always "ask for more information" after all the relevent information was provided. Complete sham scam joke
PLEASE ESCALATE this internally -- right now this is an INJUSTICE because we can all clearly see the label was NOT used
TaylorR_Amazon
Have you spoken to Seller Support, @Seller_xKnYF1sB3jmtJ?
Seller_xKnYF1sB3jmtJ
yes, they told me to call USPS which is a slap in the face. USPS has no idea what our internal screens at amazon look like and unless it is "click and ship" there is literally nothing someone answering the phone at USPS can do.
Seller support has no idea how to fix a situation like this and claims the "decision is final" according to USPS
SCAM SCAM SCAM SCAM... look at the TRACKING NUMBER.... ZERO MOVEMENT because it was created by mistake. this is THEFT
TaylorR_Amazon
What is the case ID you opened with Seller Support?
Seller_LleAhbbP9hFVe
Casse ID 16724893901
I have the same exact question.
USPS has rejected the postage refund you requested for order 114-4760320-5151419 on 10/26/24 for the following reason: The item is in the mailstream.
I cannot get a refund from USPS because I did not ship out this item, the buyer cancelled it and I cancelled the label ONE MONTH AGO and I got a response that the label was rejected today.
Seller_M8DB4ikDs2U5w
Hello @TaylorR_Amazon I'm so sorry I just saw you responded to my message. I am not able to get anywhere with the USPS. They cannot do anything on their end regarding a refund because I do not have the original tracking number (because it was not used and disappeared on my orders page). The only tracking number I can see on the order is the one that was used to ship the order.
Seller_xKnYF1sB3jmtJ
USPS is a joke to help on anything like this. Amazon telling us to contact them is a literal slap in the face
Seller_xKnYF1sB3jmtJ
IT HAPPENED AGAIN ON ANOTHER ORDER PLEASE HELP WHERE ARE YOU!?!?!?!?!?
TaylorR_Amazon
ID 16719580431
this is the case ID
Hello @Seller_xKnYF1sB3jmtJ, I would recommend opening a new case with Seller Support clearly explaining the issue, what exactly occurred, and your request. If you do so, let me know that case ID.
TaylorR_Amazon
@Seller_LleAhbbP9hFVe @Seller_M8DB4ikDs2U5w @Seller_xKnYF1sB3jmtJ, when you cancelled the label, did you follow these steps:
- From your seller account, click Orders, and then click Manage Orders.
- Click an existing order to open the Order Details page for the related shipment.
- Click Refund Purchased Shipping Label.
- Click Refund shipping.
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, please see case 16837986261 from the partner team. Thank you so much!
Similar Discussions
