Hello,

Since 10/05/2026, I’ve been experiencing a completely new error on Amazon that I’ve never seen before.

When adding a card (credit or debit — I tested multiple cards issued in the UK), the normal process should redirect you to MFA/3D Secure verification, where you confirm the payment in your banking app or via OTP.

However, because of this bug, that step is skipped entirely.

Instead, I immediately receive a red error banner saying:

“Your card could not be verified. Please try again.”

The strange part is that after clicking “Verify” around 50–100 times, the error randomly stopped on the UK and DE marketplaces, and I managed to get those verified.

However, the issue still continues on other EU marketplaces, meaning I’m unable to fully verify my account.

I’ve already:

* Created multiple support cases

* Spoken to representatives via live chat

* Contacted support by phone

Unfortunately, I still haven’t received any real resolution.

Most responses I receive are generic copy-pasted troubleshooting steps that do not address the actual technical issue. Even after explaining that this appears to be a backend verification bug, I keep getting the same scripted replies or being told nothing can be done.

At this point:

* The system appears broken

* Account setup is impossible

* Getting meaningful technical support feels impossible as well

Cases are often closed quickly without proper investigation, sometimes before I even receive a chance to respond.

I’m posting this in hopes that Amazon representatives or technical staff will actually look into the issue.

Please do not suggest:

* “Use another card”

* “Complete MFA”

The problem is that MFA never appears because the verification process fails before reaching that stage.

This issue happens with both debit and credit cards, and as mentioned earlier, after dozens of retries the verification randomly succeeded on DE and UK marketplaces, which strongly suggests this is a platform bug.

I’m extremely frustrated.

Why does Amazon’s verification system have to be so complicated and unreliable compared to platforms like eBay?

Please fix your system, Amazon.