Customer left a 1-star review: looking for ways to Contact Them
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Seller_7kzUj05VjGtvv

Customer left a 1-star review: looking for ways to Contact Them

Hey!

So yesterday I discovered a negative 1-star review on my product's listing. I see the customer is upset because of a problem and would like to help them with that, but I cannot find a way to contact them.

I know that there is a "Customer Review" page in the Seller Central (while navigating to the Menu - Brands - Customer Reviews) but the review won't show up there, although it has been already more than 3 days. Is there any other way to find out maybe their order ID to know who to contact or other places to send this customer a message?

PS! Also opened a case, but haven't got any help from there.. (Case ID: 17034803301)

Thanks so much everybody in advance!

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Manage Buyer Experience
Tags:Buyer messages, Customer, Product reviews
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5 replies
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_7kzUj05VjGtvv’s post

Sellers are not allowed to contact buyers regarding product review. Not for any reason.

The only exception to this is through brand registry, and then only if there has been a link supplied, and it will be an Amazon-created message.

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user profile
Danny_Amazon
In reply to: Seller_7kzUj05VjGtvv’s post

Hello @Seller_7kzUj05VjGtvv- and thank you for this post. I wanted to make sure you had this help page guidance handy, as it covers this situation, and shares some possible reasons why this might not be available.

Thanks!

Danny

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