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Parent SKU not buyable or searchable and child SKU's are separated
The parent SKU on my listings are not buyable or searchable and the child SKU's have been separated from the parent.
Any idea how to fix this? I've opened a case but I'm being told this is normal but surely not, it hasn't been for the last 12 years! How are buyers meant to know the product variations if they can't see them?
My listings are riddled with this error on top of a few that are starting to have brand names randomly changed (Despite the listings being custom items) and 100's of them are search-suppressed due to images randomly disappearing!
9 replies
Seller_BLQY7GCb3ZVob
I have exactly the same issue. Listings that have existed for 12 years with no problems have now all had their child variations un-grouped from the parent SKU.
Over the past 12 years there have been several spreadsheet template updates, with new fields and values created. So I (probably you too?) have had to transcribe my original listings onto the latest version a couple of times, opening the way to potential mistakes
I'm not a newbie, so I know how to read a processing error report, and that can be useful when there actually is an error to be found. If you upload the identical template multiple times, you get multiple different status reports! One error, two errors, or even NO errors - but the listings are still not working. I have spent days looking for errors that aren't there.
I suspect glitches in their system. Can't prove it of course. Are they using AI to tinker?
Seller support are useless too, they just give you links to learn about Amazon policies and then close the case.
Ezra_Amazon
Hi @Seller_tBOaLgN6Me7BT,
I just checked internally and it looks like the issue has been fixed. Could you please check on your end and let me know if everything's working now?
Thanks, Ezra
Seller_KzFy77XsIOHz2
hi did u manage to sort it out as this just happened to me yesterday again and nobody helps me a customer service. All my images got deleted and my child asin is separated and the parent is deleted on all my listings
Seller_tBOaLgN6Me7BT
Hi Ezra, the issue is still happening. My last case ID is 10949617512 and they have said they cannot help. I hope you can help as I feel that being forced into brand registry is something we cannot afford to do at this time.
So far I have been told that editing my billing information will help, they claimed they'd refreshed something at their end and to wait 5 days for the changes to take effect (Nothing changed) and now they've decided there's nothing they can do and removed the ability to reply to the case!
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