Amazon Bulk Image Upload Not Working
When trying to use the Amazon Bulk Image Uploader, images are not coming through.
I have checked user permissions as suggested in another forum, but this has not worked - unable to attach images via this upload, individually or in the back end on the flat file either via URL. So literally can not add images to our products in Amazon?
Please can somebody advise?
Amazon Bulk Image Upload Not Working
When trying to use the Amazon Bulk Image Uploader, images are not coming through.
I have checked user permissions as suggested in another forum, but this has not worked - unable to attach images via this upload, individually or in the back end on the flat file either via URL. So literally can not add images to our products in Amazon?
Please can somebody advise?
15 replies
Seller_A7QhjZKKHYNIa
Having the same issue, started yesterday. No solution just yet.
Seller_D0ADEHyrtI7Fh
Same issue, reached out to support, still no response.
Seller_y0y6dyfGBYh86
Same issue. Can you help us out here @Sarah_Amzn@Sakura_Amazon_@Simon_Amazon
Seller_2EG6N58tYDYmC
It was working last Friday, so I uploaded images, but on weekends, everything disappeared. I've reported Amazon but I am still waiting to receive a response.
Roberto_Amazon
Hello all! @Seller_uzRqTaZpvtRjv @Seller_A7QhjZKKHYNIa @Seller_D0ADEHyrtI7Fh @Seller_y0y6dyfGBYh86 @Seller_2EG6N58tYDYmC
Thank you for bringing this matter into our attention. I have seen multiple reports in the forums and across Seller Support cases, I am currently connecting with the team that owns this tool to investigate this ongoing issue.
I will reply here once I have a response.
Thanks for the patience.
Roberto_Amazon
@Seller_uzRqTaZpvtRjv @Seller_A7QhjZKKHYNIa @Seller_D0ADEHyrtI7Fh @Seller_y0y6dyfGBYh86 @Seller_2EG6N58tYDYmC
Hello all! Our partner team has confirmed that they are receiving a much larger traffic in this tool than usual, which is causing upload issues, and they are actively working to fix it.
For the time being, please allow at least 12 hours for the submission status to appear. Also, if you are using large zip files, please divide them in separate files with less than 50 images each.
Once I have more information, I will send an update here.
Seller_2EG6N58tYDYmC
Hi Roberto,
The deadline is by the 13th of December. Would it be possible to extend this date as we have so many listing to update even if you fix the issue?
Seller_A7QhjZKKHYNIa
Hi @Roberto_Amazon,
I tried with even single images and I come across the same issue as outlined by the OP. I have been trying multiple times a day for the past few days without any luck, so I already tried your suggestion but without any success.
Any other suggestions?
Roberto_Amazon
@Seller_uzRqTaZpvtRjv @Seller_A7QhjZKKHYNIa @Seller_D0ADEHyrtI7Fh @Seller_y0y6dyfGBYh86 @Seller_2EG6N58tYDYmC
We received confirmation from our team that images are uploading normally. Can you please double check on your end and let me know if you are still facing issues?
Regards,
Seller_2EG6N58tYDYmC
I uploaded the image, and it says, ' Your changes are being processed. Please note that updating your images does not guarantee that they will be displayed, and that it takes up to 36 hours for new images to be displayed on the site.''
I close the page. I go back again, but the image is not there. Am I supposed to wait 36 hours to see even in the image uploader?
Seller_2EG6N58tYDYmC
The one I uploaded yesterday appears today. It is working.
Seller_A7QhjZKKHYNIa
Hi @Roberto_Amazon,
Our uploads now seem to be working again, fingers crossed it stays this way.
Thank you for your help!
Roberto_Amazon
@Seller_A7QhjZKKHYNIa @Seller_2EG6N58tYDYmC
Thank you for confirming. Don't hesitate to reply here in case the issue happens again.
Regards,
