Seller_pRGJWGVTfEZZp
How to change the size name of an existing variation?
Tags:Seller Central
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5 replies
Seller_tRuvBEHDedp4q
- Message seller support
- Get back a message telling you how to edit an item
- Message support again explaining you know how to edit item but the system wont let you make the change
- Get back a message (same as 2)
- Message support again in very simple step by step instructions explaining how you are trying to edit item in the method they describe but the system will not let you make changes
- Get message back asking for picture of item, packaging, EAN number, invoices, website link of supplier, etc etc
- Wait a week then message support asking if they have any news
- Get message back asking for picture of item, packaging, EAN number, invoices, website link of supplier, etc etc
- Message back saying you have already supplied this info but here are the pictures again
- Wait a week then message support to see if they have any news
- Get a message saying they cannot help but have passed on the request to the catalogue team so will close the case as solved
- A week later, still no news so re-open a new case and repeat all above steps
- Finally get a message from catalogue team asking for more information
- Get a message from catalogue team asking for pictures
- Re-send pictures again (and bang head against wall several times)
- Catalogue team suggests using a upload file to make the changes
- Write back explaining how come some people can make changes to colour, size etc without having to go through all these loops.
- Finally give up - lie down in a dark room and take medication
Yes been there and this is exactly how it went. Good luck but support is only way to get it changed.
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Seller_pCHBoChkbuB9v
I have had this issue, and many like it. With regards to sizes specifically, i list the product as it stats there, then go in and re-edit the size to my desired one and it accepts it. I find that this is the only detail that this method works for, but this may also be dependent on the browse node/category, so i apologise in advance if this does not work.
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