Asking for a PID Number when shipping to EU?
Hi,
We are having an increasing number of issues with orders being sent from the UK to overseas, particularly Italy at the moment. These orders are being shipped to customers, not business customers and not to FBA Warehouses, just your average normal EU customer.
The problem is we are being asked for a PID number (personal identification number)? Does anyone know how are we to obtain that? Is anyone else having these problems?
We know that for Business customers an EORI number is required, but we are now being asked for a PID number (personal identification number) for international orders that are not Business orders.
Please can someone shed any light on this, as when i have asked customers for a PID number, they don’t understand what i mean?
Many Thanks,
PMC Telecom
1 reply
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this is the only thing I could find - on the DPD website
### Receiver
The receiver’s details, including address, telephone and contact details, will be pre-populated from the details previously entered into the Delivery Details screen.
Receiver’s VAT/PID/EORI Number
Enter the company registration (VAT) number, personal ID (PID) number or EORI of the customer the shipment is being sent to.
This number is required to clear your shipment through Customs (this is mandatory for consignments to Norway and the Canary Islands).
looks like it is for business customers only though
how are you sending items ? are they below 150 euro and using amazons IOSS number ?
