I'm unable to verify my bank account!
I am unable to verify the bank account as mandated by the INFORM Act requirements. Recently we updated our bank account but Amazon is unable to verify it.
I've reached out to Amazon Seller service - but nobody seems willing (or able?) to resolve this issue. Now when I try to contact support it won't let me contact anyone and directs from support to reactivate my account by to my dashboard. I input the banks routing and account number and all I get are the following standard messages Your verification failed for the following reason(s):
- Account holder name is missing from document
- Bank document is for the wrong individual or bank account; or
- Bank document is unclear or blurred
- Type of bank document is not acceptable
- Bank document does not show all the required information.
- Bank document is older than the last 180 days
I would like someone to contact me and help resolve this issue and provide me with steps to fix the problem!
11 replies
Quincy_Amazon
Hello @Seller_Ow3jtdogzhP0Q
Thank you for posting your inquiry to the Forums.
When reviewing the bank account information that you are entering for verification, you want to ensure that
- Your seller account has a business address associated with it
- Your bank account must be located in a country supported by the Amazon Currency Converter.
- Your bank account information must be up to date.
- The is no mismatch between the information entered and the bank account information
It sounds like you have already created a case with Support regarding this concern. Would you mind sharing that case ID number with me so I can review your issue fully and read through the correspondence already provided?
Looking forward to your reply.
Regards,
Quincy_Amazon
Seller_4zBzdtgCyS9EI
• All documents must be in the requested format and size (PDF where requested or , or image, if permitted, from scanned or photographed original, not a screenshot.
• All documents names and addresses must match exactly as entered at registration
• Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with, not a screen shot!
Do not circle or high light anything.
• Do not send more, or less, but exactly what you were asked for
• Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
• If you need a translation, make sure it is notarized and include the original
• Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
• ID Expiration date and birthday must be in Gregorian calendar
