Have all the mods been sacked
I cannot see any sign of any "mod" activity in the last couple of weeks. Have they all been sacked?
Have all the mods been sacked
I cannot see any sign of any "mod" activity in the last couple of weeks. Have they all been sacked?
21 replies
Seller_ZQyopdiwkUHOZ
I wouldn't be surprised if they'd had their activity pulled back for being too helpful.
There were getting to be a lot of issues that the mods had become a 'next step' up from seller support for. If higher ups decided too much of the mods time was being spent acting as a more competent seller support, which wasn't supposed to be their purpose originally, then I wouldn't be surprised if they've pulled back on mod interaction.
Seller_19xPhE8YgkmxW
Hi dunsterville34,
I was wondering about this, but have noticed posts by NR_Amazon, Jonathan_Amazon, Dougal_Amazon, Indy_Amazon and Zyan_Amazon in the past few days, but I haven't seen any of the 'regulars' since 1st Jan... ?
Most of those last posted 4 weeks ago or more...
And there are many issues left unaddressed
Of course, as the ones above have failed to select images that show pedestrian crossings, we can't be sure they're human...
All Best
Brian
Seller_64pBXNhiTt31p
Wouldnt be surprised. I'm 90% sure the seller support 'live chat' is just another chatbot poorly disguised as various different humans (I know theres a script they generally have to stick to but lately all interactions and reponses to questions have been exactly the same, it doesnt feel like talking to a real person at all). So the next logical step to Amazon wanting AI running everything would be to get rid of the mods.
Seller_IQo80d99W2DzP
I asked the same 2 weeks ago!
There was 1 reply I saw in the last couple of days, from one I'd not seen before: @NR_Amazon but no reply from them after that initial response. So, maybe AI ?
Maybe all the helpful real humans from before were sacked as we both wonder.
Seller_2MDS66zdjPMUU
Says it all when the order of content on the homepage has changed to show the Forum posts no longer first but last in the left hand frame !!
Seller_ZQyopdiwkUHOZ
It does seem we're starting to get some mods filtering in again. Some of the posts, at least to me, don't read like they're AI, so hopefully it was just responsibilities being reassigned and now they're back active again.
Indy_Amazon
Hello @Seller_AlYpsVHv0gj21,
Thank you for your message and for being an engaged member of our seller community. I appreciate you bringing this to our attention and would like to address your questions.
Our forum support team operates globally to ensure sellers receive timely assistance across all time zones and marketplaces. We're a worldwide team that reviews every post on the forums—whether you tag us or not. While tagging community managers might feel like a way to get faster attention, we monitor all posts, not just on who's been tagged.
For the most efficient support on the forums:
- Create clear, detailed posts about your specific situation
- Use relevant category tags to help route your question appropriately
- Include any error messages, screenshots, or case IDs when applicable
Any community manager with the official Amazon badge can assist you
You'll continue to see both familiar faces and new team members providing support. All of our community managers are trained to help with your inquiries, regardless of who responds to your post.
Please let me know if you have follow up questions.
All the best,
Indy
