Failed update charge method/ Multiple tries with different cards
Hi i am having trouble updating my charge method
I have now entered 3 different cards and the info that was asked for like card number name on card address
but all have failed, i can understand i may have entered incorrect details on 1 or 2 but not on 3 different cards
The funny thing is on a couple of times i have entered the details and i have managed to look at my orders then as soon as i have looked at a specific order the page reverts back to update charge method details and then i go back to limited access basically no access to my account like orders (To which i have a few, transferring funds or stock updates…
Can i have entered 3 different cards incorrectly, very unlikely.
Amazon says contact my bank.
For what exactly would i do this for and what question would i be asking them? any one know
Thanks in advance
Tigerbalm
4 replies
Seller_aovSrGTvHBnnz
what cards have you tried? from what banks? CC or DC? Visa or MC?
Seller_iE2kP1NLEC2bl
i have tried HSBc credit card Nationwide debit and a Thai bank debit card all visa
HSBC say there is no block on their card they have confirmed the acc number i used and the address and the name on the card .
I told them after i updated the charge method (New card) it was successfully verified in amazon.co.uk and the charge method has been updated successfully (VIEW CHARGE METHOD)
But when i hid the VIEW CHARGE METHOD it went on to say… Unable to charge
Amazon is not able to charge with the listed charge methods. This could be either due to incorrect details or lack of bank’s permission for respective marketplace.
Hsbc say if the charge method (Adding new card) was successfully verified, the problem was with amazon not charging the card with the small ammount of money to use to verify the card/Account.
Of course when i told amazon this they say it is the banks fault here is what they said…
uk-tam-blended-911@amazon.co.uk 3:02 PM (28 minutes ago)
to me
Hello from Amazon Selling Partner Support,
After reviewing your account, I understand that we could not verify your Credit Card validity and are unable to charge your card.
For more information, see:
Unfortunately, we are not able to identify why your card has been declined by the bank. Please contact your Bank regarding the issue.
Any mismatch between the card information you enter in your Seller Account and that which is available from the issuing bank can result in the credit card being declined. Only the primary account owner of an Amazon seller account can update the account’s credit card information.
After your bank verifies the card is valid, you will have complete access to Amazon Selling Services.
Any fees for your current billing cycle will be charged to the new card.
Please follow the below steps to update your credit card information to activate your card:
- Go to Settings, and click Account Info.
- From Payment Information, select Charge Methods.
- Click Replace Charge Method, and enter the requested information exactly as it appears on your credit card statement.
Any mismatch in your credit card information may result in the card being declined. This might cause a delay in payment. And also informed that, if you are updating your credit card, it can take up to 48 hours for Amazon to update your seller account with any new credit card information.
Even if the details are verified, the notification on the home page about your account being dormant might be displayed up to 4 days after verification. After we have verified your account, it should be available for use even if the banner remains.
For more information, refer to the below mentioned help pages:
How to update my credit card information
