Hello everyone, I received an email from Amazon that my account was deactivated. The email contained the order IDs of 10 orders and asked for proof of delivery of these orders. Although I sent all the requested documents and information, I get the mail that we do not have enough information and the same mail comes. I need help. Has anyone experienced such a problem before?

My Account Deactivated

Hello everyone, I received an email from Amazon that my account was deactivated. The email contained the order IDs of 10 orders and asked for proof of delivery of these orders. Although I sent all the requested documents and information, I get the mail that we do not have enough information and the same mail comes. I need help. Has anyone experienced such a problem before?<img src="/communities/images/content/d842c341-1906-3802-b82c-15a1e4f1684c/fc4c96b4-34bb-48b0-be17-5629bfea5c73.PNG">

Hello <forums-mention id="12925d8c"></forums-mention>,Here Simon from Amazon, happy to help.As the notification is in Spanish, perhaps you might find more luck on the Spanish Forums. You can do so by selecting &#39;Spain&#39; in the drop-down menu of the Forums home-page.<img src="/communities/images/content/8f6253cd-f5ff-3153-8970-425df4a508b3/83f102c1-2ff1-4c7e-bd8c-2eb8b3dfc800.PNG">Alternatively, you could also try to reach out to the Account Health Support team via the &#39;Call me Now&#39; button.Best,Simon

My Account Deactivated

1 reply

Simon_Amazon