VTR Click and Drop Spain / Italy Exemptions??
All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy
Germany / France works fine, no problem there.
but
Spain / Italy - every single 'exempt' shipment fails VTR
Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..
"Royal Mail Click and Drop is not a letter method"
help?? Ive tried and can not get past service/method problem
@Julia_Amazon@Spencer_Amazon@Ezra_Amazon
19 replies
Seller_eKxfC0hfusHiG
any chance you could have a look at this...
@Julia_Amazon@Spencer_Amazon@Ezra_Amazon
ID 10979011942
Seller_Vf10jieAEG9f1
We've still no idea how Amazon will recognise what is a letter, this has been going on for months.
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon
When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.
If you could at least provide a date when this can be expected it would be much appreciated.
Ezra_Amazon
Hi @Seller_eKxfC0hfusHiG,
To help resolve this, could you please:
- Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
- Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels
For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.
Thanks! Ezra
Ezra_Amazon
Hi @Seller_eKxfC0hfusHiG,
Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.
Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.
Thanks, Ezra
