Stick drift excuse for controllers
Hello,
As authorized sellers of Sony PlayStation products on Amazon, while we appreciate the quick influx of orders through Amazon we've also noticed customer return requests. Most cite accidental orders as their reason, but many others reference "stick drift" when returning PS5 controllers or claim they received pre-used items. Though we only sell official PS5 controllers from Sony distributors on multiple platforms, this issue seems exclusive to Amazon. We've even encountered cases where customers return their old controllers and keep the new ones for personal use or resale.
Our concern lies in Amazon's tendency to prioritize customers over sellers, leaving us burdened with high referral fees and the challenge of addressing customers who exploit Amazon's weak spots in order to both keep the product and receive a full refund. We'd be grateful for any advice on tackling this issue, particularly the "stick drift" claims that we suspect are dishonest excuses.
Kind Regards,
RetailStreet
5 replies
Seller_ZJhFeE3tNKzfh
So 'stick drift' is a thing with controllers. Well, it is on the Nintendo Switch I own - I assume it could also affect other controllers as well. So they aren't necessarily excuses.
What can you do? That will depend on how you are shipping on amazon. Is this FBA or FBM?
Seller_CbVHoOPOt2Z6N
I am a console gamer and an FBA seller. Of all the excuses, stick drift is probably the most authentic and honest reason for a return. I have had two return 2 Xbox controllers in quick sucession for the same thing.
I think if a case is not stored correctly the tiny components that affect this are easily affected. It's a particular mare for your customer if the game has shooting or aiming in it.
