Account suspension-Appeal failed “documents appears to be forged or manipulated”
Hi guys,
I received the following reply from Amazon about my failed appeal.
The reason is " You have supplied documentation to Amazon which appears to be forged or manipulated"
But the invoices I’ve submitted are ALL authentic.
I’m so confused and have no idea how would I explain/prove they are not.
Please help me:cry:
Blockquote Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days, funds will be withheld and any remaining FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers will be destroyed at your expense.
26 replies
Seller_7VbclcPFFRTnc
haven’t you just posted this on another thread -
Amazon selling priviliges have been removed - UK Account Health - Amazon Seller Forums
you state you were suspended for having 2 accounts back in 2018 and got them reinstated ?!
Seller_NoMNQDGnEW5Bx
If you work for 2 different companies but dont have access to their seller central, why are you doing their appeals and handling invoices?