Amazon ALLOWED customer to STEAL product and damage it, and MAKES ME PAY FOR IT
So the customer ordered the product on the 17th, and after receiving the notice that it had been shipped at 8 am, he called and request a refund at 8:10 am claiming missing parts. He received the refund, and Amazon REFUSED to stop the shipment as, according to a Seller support agent the product was still in the FBA warehouse waiting to be shipped.
But Amazon REFUSED to stop the shipment to the customer, and he received the product, Amazon ALLOWED him to damage it and is now claims it is customer damage, & wants to charge me money to have it returned to me.
I want this customer, his family, and his friends BANNED from my store, as Amazon has given him permission to STEAL from me at any time.
CUSTOMER DAMAGE now = Banned from my store. Amazon has given this customer permission to STEAL from me. If he tells his friends... my business WILL close... because AMAZON is ok with this customer or ANY customer STEALING from me...
This really worries me as a New amazon Seller... I have over 10,000 in merchandise in Amazon's care, and now they are telling me they will protect it from THEIFS and in fact, will ALLOW thieves to STEAL from me...
9 replies
Seller_LyYw7fQRKc5G7
Amazon does not allow a seller to block a buyer. After all, these are not your buyers. They are Amazon's. If you doubt this then I recommend reading Amazon policies and the Terms of Service that you agreed to in order to sell here.
Frankly, some products are simply not worth selling here as they are simply more targeted by thieves. The FBA terms of service simply make it easier for many of them to steal from sellers.
FBA and how Amazon handles it is one of many reasons why we do not use it.
Danika_Amazon
Hi @Seller_XJst5vVJMgWLhand thanks for reaching out. I'm sorry you're dealing with this issue.
Do you have a case number you can share, so I can investigate your case internally?
Thanks,
- Danika
