Why is amazon refunding MFN non prime orders without return?

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Seller_3CajHeqpgnCOU

Why is amazon refunding MFN non prime orders without return?

hi
i have now seen two different refunds processed by amazon on NON PRIME MFN orders where the customer has requested a return, auto authorised and been refunded, even though the item has not been posted back
i even left if a few days to see if the item comes back or the pre paid label issued on royal mail/ hermes goes active but nothing…
what am i missing in this situation as i have had two orders in total worth £70 refunded without the item being returned?

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Tags:Customer, Refunds
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Seller_esvgLzKXw2YAl

Selling to UK, or abroad?
Value of item?
Reason for the return?
Type of item? ie Hazmat?

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Seller_3CajHeqpgnCOU

hi
uk - uk
one was £30, the other £42
the first one ordered the wrong colour and the other one the wrong size…
first item was bathroom silicon and the other one was plastic planter.
both non hazmat returns…
thanks

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Seller_xUKHc5xSYJmI4

On the prepaid returns my understanding is you do not refund until the order is returned. Its known that some will initiate returns and not return the order. The information on Amazon says the Carrier Picked Up and on Hermes (Evri Website) " We’re Expecting It". Many exceed the 30 days returns window. I wonder whether Evri is aware they may not receive the return?

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