HELP! Account put on 'routine' 30 disbursment hold whilst amazon checks delivery.
Had an email this morning stating our account has a 30 day hold put on it so we cant disburse whilst they check delivery of seller fulfilled orders! We buy all our post using amazon buy shipping. Spoke to amazon rep and he said its nothing to do with an account health or violation we have just been selected randomly!! I said we buy all our post using buy shipping as we are meant to be protected from this sort of thing. He said send a picture of the amazon buy shipping labels and invoice. I said the buy shipping is automatically taken from the order cost! He seemed to not heave a clue. All our stats are on 0% with all order dispatched on time and we send 1000s per week and no account issues. And now this is our peak season our funds will be put on hold which will definitely make us go bust. 30 days without funds!! can anyone give me any advice as to what to do. He said I can appeal and send pics of the buy shipping labels? Does that sound right?
HELP! Account put on 'routine' 30 disbursment hold whilst amazon checks delivery.
Had an email this morning stating our account has a 30 day hold put on it so we cant disburse whilst they check delivery of seller fulfilled orders! We buy all our post using amazon buy shipping. Spoke to amazon rep and he said its nothing to do with an account health or violation we have just been selected randomly!! I said we buy all our post using buy shipping as we are meant to be protected from this sort of thing. He said send a picture of the amazon buy shipping labels and invoice. I said the buy shipping is automatically taken from the order cost! He seemed to not heave a clue. All our stats are on 0% with all order dispatched on time and we send 1000s per week and no account issues. And now this is our peak season our funds will be put on hold which will definitely make us go bust. 30 days without funds!! can anyone give me any advice as to what to do. He said I can appeal and send pics of the buy shipping labels? Does that sound right?
36 replies
Seller_d8YGbIjNqwFxn
Have you had a spike in complaints about items not arriving, a spike in A-Z's or negative feedback?
Have you had a spike in sales, Amazon have a history of putting holds on money when they see sales rise.
Do your orders have any form of tracking on them which you can show to Amazon they are being received, this is often the normal appeal route in this type of case.
I doubt it is is a random selection there will be some basis behind this.
Seller_d8YGbIjNqwFxn
Someone from Amazon will probably respond but they don't work weekends so the earliest response will be tomorrow. It can sometimes help to tag a Mod in to get a reply
Seller_d8YGbIjNqwFxn
That is over the top far too much information to provide just because your sales have spiked. I hope you get is sorted quickly and doesn't cause you too much stress.
Glenn_Amazon
Hi there @Seller_w0NuiqSLJxWvi,
I'm sorry you are having difficulties you are having. In some instances Amazon may review your account when there is a large spike of sales to ensure the orders and account are compliant with Amazon policies. You can review these policies in the "What is an account level reserve?" help page. In order to review the specific details we will need more details. Please reply with your most recent Seller Support Case on this issue and we can see if there are any additional details or options we can provide. Thank you for your understanding.
-Glenn
Seller_w0NuiqSLJxWvi
Came into office this morning only to see our funds are available to disburse which we obviously have done however we've had no notification in performance notifications to say appeal has been accepted etc? Don't know whether it was an automated check due to our sales surging? One routine CS agent said don't worry its just a routine check whereas another CS agent said your account will be deactivated in 90 days completely if you don't provide the correct info. Its been a very stressful time all round tbh considering our metrics are perfect and we buy all our post from amazon.
