We have removed your listing because one or more buyers have complained about the authenticity of your product.
Hi,
How come there is no program that can protect the brand’s exclusive sellers from getting reports for item authenticity? We have the commercial agency for the brand from the MOE and have shared it with Amazon.
Support team keeps asking for an invoice dated within only 365 days of purchase prior to the complaint. How is this relevant? (Hint: they cannot tell you) Amazon will not consider all the legally binding contracts and registration in the region.
Amazon did not inform us prior to selling the items that our purchase should be within one year of selling. Why is it now mandatory to resolve a violation? If we can sell the items with no such requirement, why would this become a (requirement) after a complaint? what is sad & funny any seller can buy from us and list the item and they will have a new invoice from us enabling them to shut the complaint incase they had one.
We sell this item to all the known outlets in the region and are also a Noon (vendor) for this brand. The stock is currently in Amazon's facility, where they can easily verify the authenticity by checking the batch ID with the brand email we provided, they have not performed this check either. We are the principal and have the authority that applies the restrictions and violations for this brand, not the other way around. How a 365-day requirement suddenly became a necessity over all the legal documents that prove our products' authenticity?
9 replies
Noor_Amazon_
Hi @Mega_Marty ,
Thanks for reaching out to the Forums.
If I understand correctly, you're explaining that you are authorized from a brand to sell its products on Amazon, and the confusion results from not having an invoice dated within the last 365 days?
On that part, depending on the scenario that applies to you, you can provide the relevant supporting documents :
-- Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier's supplier issued in the last 365 days.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
These documents must include:
-- Contact information for your supplier's supplier, including name, phone number, address, email, and website.-
- A description of the item.
Of course always respecting the authenticity of those documents.
You can find the details related to the conditions and restrictions of the Letter of Authorization on this Help page, as well as some common examples of documents that are not acceptable as Letter of Authorization.
You can review the link mentioned above, along with our Seller University videos and PDFs related to Brand Registry. With that you should be able to get the necessary documents and present them in your application.
Regards,
Noor
Seller_IOkoD5v9ONkXa
It is unfair for Sellers that the listing is removed only based on Buyer complain, without giving Seller a fair chance to respond. Amazon should seriously relook at this Policy as it can be manipulated easily by a competitor. How can a Buyer complaint based on a hunch lead to Listing removal? As a fellow Seller, this is concerning for us, and we really feel sorry for you. Please keep us updated hopefully of a positive outcome of your issue.
Seller_SFvXLQqoMrEPO
Hey,
Account suspend is easily at Amazon.
Your competitor can raise fake product authenticity complain and Amazon easily will suspend your account.
They have inventory but they would not verify physically.
Many sellers face this issue.
Seller_UqtzrOubaO6dz
Hi,
If you're interested, Amazon has disregarded the attested contract, No Objection Certificate, and commercial agency from the Ministry of Economy, simply because the invoice is dated 16 months ago instead of 12. Considering that sea shipments typically take around 2 months to arrange and receive, the items were only received 14 months from the time of the customer complaint. This should be a reasonable timeframe, but Amazon has not accepted this explanation.
Our solution? We will now focus on other markets where we find actual support and opportunities for growth. Amazon's inability to address such straightforward yet problematic requirements—issues that only become apparent after customer complaints—makes it clear that we need to pursue other options.
Regards,
